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Processes applications for a variety of public health insurance programs, including Medicaid for certified disabled individuals, individuals ages 65 or older, prenatal care services (presumptive eligibility), Medicaid buy-in for Working People with Disabilities, and the Medicare Savings Program. Screens individuals to determine if they need to apply for Medicaid through the NYS Health Benefit Exchange. Processes Medicaid applications for individuals seeking help paying for nursing home or long term home health care services.
Offers temporary help for individuals and families in need while they work towards self sufficiency.

Family Assistance (FA) provides money for families with children. Cash benefits are limited to five years in a recipient's lifetime. After five years, a Family Assistance case may continue to receive benefits if an adult is disabled and cannot work or may be required to apply for assistance through the Safety Net category.

Safety Net Assistance (SNA) provides money for basic living expenses for single adults and childless couples (or families who have used up their 5-year limit of FA). Cash benefits are limited to two years in a recipient's lifetime. After two years, the non-cash Safety Net Assistance voucher system provides benefits.

Emergency Temporary Assistance through Emergency Assistance for Families (EAF) or Emergency Safety Net Assistance (ESNA) provides assistance for crisis situations including evictions, moving expenses, utility shutoffs, help with food expenses, and diversion payments to help individuals avoid the need for ongoing assistance. Individuals do not need to be on public assistance to receive Emergency Temporary Assistance.
* Provides supplemental foods and nutrition education to women infants and children. Food checks are provided to buy selected, approved foods.

* Provides a New York State prescription plan for senior citizens.

  • Pharmacies also have information about EPIC.

* Offers a website to locate local pharmacies with lower cost prescription drugs.

Provides health insurance for children with services including: check ups immunizations prescription drugs eye and dental care emergency careParents choose their child's personal Primary Care Provider (PCP) from a network of physicians.Cost of coverage depends on family size and income; in some cases, coverage is free.July 2017- If a caller enrolling in Fidelis Child Health Plus and receives eligibility after the 15th of the month, they can contact the local Representative to back date the policy start date to the 1st of the following month
SNAP, formerly food stamps, issues monthly electronic benefits that can be used like cash for authorized retail food stores. Eligibility based on household size, income, and other factors.

Categories

Benefits Screening
Food Stamps/SNAP Applications
Summer Food Service Programs
* Assists parents in finding high quality child care to meet their family's needs.* Connects families to financial assistance and other community resources. * Provides assistance in completing the process to open a New York State registered Family Child Care Home or School-Age Child Care program. * Provides training and professional development for child care providers.

Categories

Child Care Instruction
Child Care Expense Assistance
Child Care Provider Referrals
Program offers assistance, information, education and referral about benefits, housing, nursing home advocacy and diversion to avoid moving into a nursing home, respite services for care givers, consumer-directed personal services, traumatic brain injury services, and a personal care bank for toiletries and supplies for families in need.

Categories

Nursing Home Transition Financing Programs
Home/Community Based Care Waiver Programs
Personal/Grooming Supplies Donation Programs
Children's In Home Respite Care
Housing Advocacy Groups
Long Term Care Ombudsman Programs
Home/Community Care Financing Programs
Attendant Services for People With Disabilities
General Benefits and Services Assistance
Housing Search Assistance
Fidelis Care offers free or low-cost comprehensive health insurance, including Medicaid Managed Care, Medicare Advantage, Child Health Plus, and products available through NY State of Health: The Official Health Plan Marketplace. Additionally, Fidelis Care offers Managed Long Term Care products for adults who qualify for nursing home care, but are capable of staying safely in their own homes with the right care and support. Fidelis Care offers a spectrum of health and wellness programs and services, with a special focus on health awareness and prevention.

Categories

Children's State/Local Health Insurance Programs
Adult State/Local Health Insurance Programs
Represents central source of information and assistance about programs, services and benefits for seniors and caregivers. Staff help callers identify needs and explore options. Services include, Medicad/Medicare Applications, senior ride programs, housing information, and health related services.

Categories

Senior Housing Information and Referral
Specialized Information and Referral
Medicaid Applications
Senior Ride Programs
Hearing Aids
* Offers child care subsidy.

Categories

Child Care Expense Assistance
If eligible, SNAP benefit is made available on a card to be scanned at grocery stores to be used as money to purchase food. Expedited service available to very low income families and individuals.SNAP recipient households that have lost food purchased with SNAP benefits due to household storm damage or power outages are entitled to a replacement issuance of SNAP benefits for July 2024, provided that the household reports the loss within 10 days of the date of loss, and the household returns a signed and completed form "Request for Replacement of Food Purchased with Food Stamp Benefits," within 10 days of the date of the report of loss. If the 10th day falls on a weekend or holiday, a statement received the day after the weekend or holiday is acceptable.Online Application: https://otda.ny.gov/programs/applications/2291.pdf

Categories

Food Stamps/SNAP Applications
Food Stamps/SNAP Appeals/Complaints
Food Stamps/SNAP Fraud Reporting
Welfare Rights Assistance
Summer Food Service Programs
* Helps needy men, women and children through the Temporary Assistance to Needy Families. This program consists of cash assistance to eligible needy families that include a minor child living with a parent (including families where both parents are in the household) or a caretaker relative. * Offers quality housing unit/repair.* Provides information and referral for DHS clients experiencing difficulties with landlords through the Landlord hotline.* Offers the employment unit that assists in job seeking services.* Provides assistance safety planning, obtaining legal documents, and securing safe shelter to TANF clients who are victims of domestic violence.

Categories

Gap Group Income Maintenance Programs
Landlord/Tenant Dispute Resolution
Job Finding Assistance
TANF
At home SNAP application and recertification assistance

Categories

Benefits Screening
Summer Food Service Programs
Food Stamps/SNAP Applications
* Provides assistance to Alzheimer's and dementia caregivers to receive respite funds from their county's area agency on aging, available through a grant to the Alzheimer's Association.
Advocate for an enhanced quality of life and independence of persons with intellectual, developmental and other disabilities.

Categories

Protection and Advocacy for Individuals With Disabilities
Semi-Independent Living Residences for Adults With Disabilities
Guardianship Assistance
Long Term Home Health Care
Respite Care Registries
Life Care Planning
Respite Care Subsidies
Developmental Disabilities Day Habilitation Programs
Home/Community Care Financing Programs
Career Counseling
In Home Respite Care
Group Residences for Adults With Disabilities
Residential Placement Services for People With Disabilities
Case/Care Management
Makes monthly payments to disabled adults and children who have limited income and resources. Benefits are payable to people ages 65 years and older without disabilities.

Categories

Social Security Retirement Benefits
SSI
Social Security Burial Benefits
Social Security Fraud Reporting
* Assists military families coping with deployment and injury recovery as they struggle with devastating budget issues. Critical financial assistance is provided for the following services: Auto payment. Auto Repair. Child & dependent care. Dental. Food assistance. Essential home items. Medical. Moving & relocation. Rent & Mortgage. Travel & Transportation. Utilities. Vision Care. Home Repairs.

Categories

Automotive Repair and Maintenance
Rent Payment Assistance
Moving Services
Child Care Expense Assistance
Gas Service Payment Assistance
Appliances
Mortgage Payment Assistance
General Minor Home Repair Programs
Transportation Expense Assistance
Dental Care Expense Assistance
Food Vouchers
Medical Care Expense Assistance
Electric Service Payment Assistance
Eye Care Expense Assistance
Kitchenware
* Provides referrals to all types of child care programs. * Provides information on guidelines to child care subsidy eligibility. * Offers educational programs, seminars and classes on child care issues. * Offers development and training of professional child care providers and programs. * Operates the Repurpose and More Store providing donated materials from local manufacturers for craft projects. * Operates Farm to Preschool - seasonal farm markets at three child care providers in Rochester. * Provides data for all child care needs - breakdown of existing services and service gaps. * Offers a Regional Infant/Toddler Resource Center. Early Childhood Professional Library. * Offers Infant/Toddler Mental Health support in participating child care programs.

Categories

Toy Libraries/Toy Loan Programs
Child Care Provider Referrals
Child Care Instruction
Public Awareness/Education
Child Care Expense Assistance
Special Libraries
Program includes meals at senior centers and home delivered following an assessment. Registered dietician available to provide information and education services, and to counsel on nutritional matters. Seniors may be eligible for Farmers Market coupons.

Categories

Nutrition Education
Home Delivered Meals
Food Vouchers
Food Stamps/SNAP Applications
Congregate Meals/Nutrition Sites
Provides SNAP benefits monthly through EBT cards that can be used at grocery and other retail stores that have been authorized by the SNAP division.
Provides SNAP benefits monthly through EBT cards that can be used at grocery and other retail stores that have been authorized by the SNAP division.
Provides Medicaid recipients with benefits such as no co-pays physician visits primary care hospitalization lab tests and x-rays vision careCertified Application Counselors: help individuals and families complete the NY State of Health Application for determining eligibility for Medicaid Managed Care and other health insurance programs. work with individuals to gather necessary materials for applying for insurance programs, help individuals choose an insurer and, if needed, provide assistance in choosing a doctor.

Categories

Referral to Physicians Accepting Medicaid
State Medicaid Managed Care Insurance Carriers
Provides SNAP benefits monthly through EBT cards that can be used at grocery and other retail stores that have been authorized by the SNAP division.
Some persons who own homes and cars may still meet food stamp eligibility criteria. Call for information and telephone prescreening or to set up appointment. Food stamp eligibility pre-screening referral to nutrition assistance programs. Senior citizens may be eligible for Farmers Market coupons.

Categories

General Benefits and Services Assistance
Food Stamps/SNAP Applications
Discount/Rebate Programs
Summer Food Service Programs