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Provides information for residents 60 years of age or older when they need help understanding the various health insurance options such as Medicare, supplemental insurance policies (Medigap policies), prescription drug plans (Medicare Part D), EPIC and Medicare Advantage plans.

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Long Term Care Insurance Information/Counseling
Medicare Information/Counseling
* Provides objective information and counseling regarding Medicare and related health insurances.* Offers monthly Medicare 101 workshop including the basics about Medicare Parts A, B, C and D.
Provides information, education, and counseling about Medicare and other health insurances for those who are enrolled or soon to be eligible for Medicare.

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Insurance Claims Assistance
State/Local Health Insurance Information/Counseling
Medicare Information/Counseling
* Provides free over the phone counseling about Medicare and benefits including appeals.

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Medicare Information/Counseling
Counselors available to answer your questions about insurance choices, Medicare rights and protections, payment denials and appeals, complaints about care or treatment, and Medicare bills.

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Medicare Information/Counseling
Medicare Insurance Supplements
Medicare Appeals/Complaints
A public health insurance application assistance program for people who are aged, blind or disabled. We educate and assist New Yorkers with enrolling in and using public health insurance programs. Facilitated Enrollment consists of private, one-on-one counseling about Medicaid and the Medicare Savings Program. We can meet with people at our offices, various public locations, by phone or at a client's home if they are unable to travel. Our service areas include Chenango, Cortland, Delaware and Otsego counties.

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Medicare Information/Counseling
Medicaid Information/Counseling
Medicaid Planning
State Medicaid Managed Care Enrollment Programs
Provides one-on-one assistance to help individuals enroll in government sponsored health insurance programs, such as Medicaid, Homecare Medicaid, Nursing home Medicard, and Medicare Saving Programs
Offers home visits as needed.


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Certificates/Forms Assistance
Medicare Information/Counseling
Medicaid Information/Counseling
Lifelong's Health Insurance Information Counseling & Assistance Program (HIICAP) offers assistance to persons of all ages who are trying to understand their Medicare coverage. If you have questions about Medicare and related insurance, or if you are having trouble paying for Medicare, or any related problems or issues, please turn to HIICAP.Every week HIICAP's certified volunteer insurance counselors meet one-to-one at Lifelong with individuals who have questions about Medicare. Frequently HIICAP is helping people understand the framework of Medicare:Part A is hospital insurance;Part B is medical insurance;Part C is the option of a Medicare Advantage Plan (through a private insurance company); andPart D is Medicare prescription drug coverage (also through a private insurance company).In addition counselors provide information on Medicare supplement policies. The most common concern brought to HIICAP is the issue of cost - keeping insurance and health care costs within each person's budget. Those concerns are addressed in a number of ways, including:*Informing persons with low incomes about options which can assist them: the Medicare Savings Program, the Part D Extra Help Program, and Medicaid;*Comparing the costs and the coverage offered through Medicare supplement policies and Medicare Advantage Plans;*Taking a look at New York State's EPIC program, which can help with drug costs for people 65 and older.In each appointment, the starting point is your individual situation, your questions and concerns. If you wish to meet with a certified counselor, just call Lifelong at 607-273-1511 and make an appointment. Appointments are typically Wednesday mornings, but accommodations may be made to work with your schedule if Wednesday mornings are not suitable for you.
Provides counseling and assistance to older individuals and their families regarding Medicare, Medicaid, Medi-Gap, HMOs, EPIC and long term care insurance. Services offered include: information and education policy review and comparison client advocacy in problem and complaint resolution assistance with claim tracking and submission consumer protection assistance appeals and hearings assistance with eligibility and entitlement requirements
* Assists individuals of any age with Medicare or applying for Medicare insurance to understand their options, enroll in coverage, or trouble-shoot any issues. Monthly Medicare 101 classes are offered for free. See website for dates and times.
Provides information, education, and counseling for individuals with questions regarding medical bills, Medicare, Medicare Advantage programs (managed care), Medicare prescription drug coverage, Medigap, and other health and long term care insurance.

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Managed Health Care Information
State/Local Health Insurance Information/Counseling
Long Term Care Insurance Information/Counseling
Medicare Information/Counseling
Medicaid Information/Counseling
* Plans, develops and administers of community based services for older persons in Cayuga County.* Provides information and assistance for senior programs and services such as: Elder In-Home Services Program (EISEP) with case management Caregiver and Alzheimer's Community Service Program Health Insurance Information Counseling and Assistance Program (HIICAP) Senior Nutrition Program for the Elderly provides home delivered meals and Congregate site meals Benefits application assistance in accessing programs and services Limited Legal services

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Caregiver/Care Receiver Support Groups
Area Agencies on Aging
Senior Centers
Congregate Meals/Nutrition Sites
Medicare Information/Counseling
Personal Care
Long Term Case/Care Management
Social Clubs/Events
Food Vouchers
Provides one-on-one assistance to help individuals enroll in government sponsored health insurance programs, such as Medicaid, Homecare Medicaid, Nursing home Medicard, and Medicare Saving Programs
Offers home visits as needed.


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Certificates/Forms Assistance
Medicare Information/Counseling
Medicaid Information/Counseling
Provides information, education, and counseling about Medicare and other health insurances for those who are enrolled or soon to be eligible for Medicare.

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Medicare Information/Counseling
State/Local Health Insurance Information/Counseling
Insurance Claims Assistance
Provides assistance with finding and enrolling in a health plan that fits the client's budget and healthcare needs for anyone in the community.

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Medicare Information/Counseling
Medicaid Information/Counseling
Navigator Programs
State/Local Health Insurance Information/Counseling
* Provides clients with information on Medicare A, B and D, Medicare Advantage, Medicare Supplement (Medigap), NYS EPIC (Elderly Pharmaceutical Insurance Coverage) through workshops and one-on-one appointments by phone or in person. Services provided by Lifespan of Greater Rochester Inc.
* Offers comprehensive outpatient HIV, Hepatitis C medical care. Confidential rapid HIV testing Education and counseling Nutritional evaluation Case management Assistance in obtaining health insurance (DHS, SSI, SSD, ADAP)

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Wellness Programs
Family and Community Medicine
Medicare Information/Counseling
Medicaid Information/Counseling
HIV Testing
AIDS/HIV Clinics
General Health Insurance Information/Counseling
Specialized Information and Referral
Free information and assistance with:
  • Medicare Prescription Drug Plans
  • Medicare Advantage Plans
  • Medigap Supplemental Plans
  • EPIC - NYS Prescription Benefit for Seniors
  • Extra Help Low Income Subsidy
  • Medicare Savings Program

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Medicare Information/Counseling
Long Term Care Insurance Information/Counseling
Managed Health Care Information
State/Local Health Insurance Information/Counseling
Provides assistance in understanding Medicare, Medigap, policies and planning, private insurance, retiree and employer insurance, EPIC, Medicare Part D, the Medicare Savings Program and basic Medicaid eligibility.

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Medicare Information / Counseling
The Office for the Aging offers many services for the senior residents of Steuben County including, but not limited to, information and referral, nutrition through congregate meals, advocacy, support groups, transportation services, caregiver services, case management, and the Bone Builders and Senior Meal Programs. Bone Builders and the Senior Dinner Clubs are overseen by Pro Action of Steuben-Yates.

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Housekeeping Assistance
Senior Ride Programs
Caregiver Issues
Driving Evaluation
Older Adult / Aging Issues
Non-Emergency Medical Transportation
Family Caregiver Subsidies
Congregate Meals / Nutrition Sites
Ramp Construction Services
Heating Fuel Payment Assistance
Kinship Caregivers
Medicare Information / Counseling
Personal Safety Education
Specialized Information and Referral
Durable Power of Attorney for Health Care
Personal Alarm Systems
Medicaid Appeals / Complaints
Food Vouchers
Area Agencies on Aging
Living Wills
Gas Service Payment Assistance
Long Term Care Issues
Home Delivered Meals
Consumer Fraud Reporting
Grandparent Rights
Alzheimer's Disease
Adult In Home Respite Care
Home Maintenance and Minor Repair Services
Caregiver Training
Errand Running / Shopping Assistance
Special Collections and Archives
Aging and Disability Resource Centers
Home Health Aide Services
Support Group Clearinghouses
Elder Law
Friendly Visiting
Long Term Case / Care Management
Long Term Care Ombudsman Programs
Landlord / Tenant Dispute Resolution
Workshops / Symposiums
Electric Service Payment Assistance
Caregiver / Care Receiver Support Groups
Provides assistance with finding and enrolling in a health plan that fits the client's budget and healthcare needs for anyone in the community.

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Medicare Information/Counseling
Medicaid Information/Counseling
Navigator Programs
State/Local Health Insurance Information/Counseling
Staff assist with sorting through medical insurance needs. We provide Medicaid and Medicare (A,B,C,D) benefits counseling, EPIC, Lifeline telephone discount, low income subsidy, part D prescription benefits, Medicare Supplemental insurance, Employer insurance benefits, Veterans benefits, Medicare Improvements for Patients and Providers Act (MIPPA), Medicare Savings Program, and more.

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General Health Insurance Information/Counseling
Medicare Information/Counseling
Medicaid Information/Counseling
State/Local Health Insurance Information/Counseling
Provides one-on-one assistance and community trainings about health insurance and access to health care.

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Managed Health Care Information
Medicaid Information/Counseling
State/Local Health Insurance Information/Counseling
Medicare Information/Counseling
The Health Insurance Information Counseling and Assistance Program (HIICAP) supplies people over 60 with counseling regarding Medicare A, B and D, QMB, SLMB, retiree health plans, other health insurance, medigap policies, long term care insurance, claim processing, EPIC, etc. THe Office for the Aging needs volunteers for its health insurance counseling helpline. To become a volunteer, one must go through HIICAP training

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General Health Insurance Information/Counseling
Medicaid Information/Counseling
Call Center Volunteer Opportunities
State/Local Health Insurance Information/Counseling
Medicare Information/Counseling
Provides assistance to seniors regarding Medicaid, EPIC, or health insurance issues, answers questions, or helps guide or navigate through they system.

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Medicare Information/Counseling
State/Local Health Insurance Information/Counseling
General Health Insurance Information/Counseling
Medicaid Information/Counseling