Provides direct and timely assistance to consumers in resolving individual disputes with utilities. Provides an informal hearing process and appeals process for consumers or businesses who are not satisfied with initial complaint responses. Consumers may file utility complaints by phone or online.

Provides education on environmental-related issues, such as ecosystems, conservation, pollution, drinking water concerns, fertilizers, landscaping, population growth's impact, etc. through outreach and online formats.

Identifies Home Energy Assistance Program (HEAP) clients in need of weatherization services and provides education on energy conservation. Services may include repairs to heating systems and door/window replacements.

consumer advocacy and education crisis intervention to customers with financial difficulties referrals to area financial assistance programs, weatherization, and conservation referrals information on energy assistance and friendly reminder programs, balanced billing and payment arrangements materials and training for human resource personnel on the Home Energy Fair Practices Act (HEFPA), NYSEG programs, electric and gas safety and energy conservationEnergy Assistance Programsto help eligible customers gain control of their energy bills, including bill credit/rate reduction, arrears forgiveness and reconnection fee waiver. Energy Assistance monthly bill credits for customers whose regular or emergency HEAP payments are applied to their accountsOctober 2024 Update: Please provide NYSEG customers with any inquires to NYSEG customer service at 800-572-1111 Monday-Friday 7am-7pm. If a customer advocate is needed the customer's account will be referred to the advocate.Please do not give NYSEG customers Marcy's direct phone number or email address.

* Offers programs that address water quality management, aquatic weed harvesting, stream stabilization, pond management, renewable energy and erosion control.

Provides energy audits to eligible owners and renters in order to find the best way to make homes energy efficient. Weatherization measures include furnace repair or replacement, insulation, and air sealing to make residences safe, comfortable and less expensive to heat. Offering energy conservation measures to people from all income levels.

Helps New Yorkers make smart choices to create a more energy-efficient home. After an at-home assessment, participants may apply for financing to help pay for home improvements.

Offers educational, environmental, and natural resources programs that cover water quality, forestry, and land-use planning. Works to motivate people to properly plant and care for urban trees, protect waterways from pollution sources, and take part in land-use planning activities at the local level.

* Administers the Federal Low-Income Weatherization Assistance Program. Eligible homeowners are eligible to receive weatherization that may include:

• Weatherstripping and caulking.
• Cleaning and testing of heating systems.
• Replace or repair broken windows.
• Insulation of walls and ceilings.
• Minor repairs to ensure maximum efficiency of services provided.

The Smart energy Choices program will end on June 30, 2022. Please remove from our program listing.Provides free energy advising to residents, small commercial, non-profit and multifamily building owners and managers to help them reduce their energy use, switch to renewable energy, save money, and improve the comfort of their homes and buildings.Extension educators working as Community Energy Advisors (CEAs) will work not only to educate income eligible residents on the benefits of more efficient and renewable energy technologies, but to also save homeowners money that can then be used for other needs. They can also provide assistance and support to guide residents and businesses through the process of applying for energy programs, selecting contractors, and financing upgrades. The ultimate goal of the program is work to provide a bridge between these communities and the various incentive programs for energy savings.

coaching and advisement on lowering energy bills, energy use, carbon emissions and transitioning to renewable energy. education on programs and incentives that can fully or partially cover the costs of energy related improvements, including insulation, reducing air leaks and leaks and draftiness, heating equipment and appliance repair and replacement advising on renewable heating options, such as heat pumps, wood and wood pellets advising on solar options: residential solar, community solar purchase, community solar subscription. Help connect to local contractors, and assist in applying for financing

Provides energy audits to eligible owners and renters in order to find the best way to make homes energy efficient. Weatherization measures include furnace repair or replacement, insulation, and air sealing to make residences safe, comfortable and less expensive to heat. Offering energy conservation measures to people from all income levels.

United Way of Long Island’s Workforce Development Training Academy provides free hands-on training focused on creating a foundation and pathways to secure careers in the renewable energy industry for Long Islanders. Hands-on training is focused on clear, long-term career path development and complemented by online financial empowerment workshops. Power Up! Wind, Solar & Renewables graduates are proficient in the installation of clean heating and cooling technologies, high-efficiency HVAC, heat pumps, solar panels, and EV Charging. The training is open at no cost to youths, veterans, and others entering the job market.

Goal is to make the homes of low income Long Islanders, especially the elderly and disabled, more energy efficient. An energy audit is conducted to determine the most cost effective means of reducing energy consumption in the dwelling. Typical energy conservation measures employed may include installing insulation, repairing/replacing doors and windows, caulking, weatherstripping, interior air sealing, repair/replacement of heating systems and installation of smoke and carbon monoxide detectors.

Offers workshops designed to help residents learn to save money by saving energy in their homes.

Offers Nassau and Suffolk County homeowners free energy assessments provided by BPI (Building Performance Institute) accredited contractors. Provides suggestions on improving the energy efficiency of you home, information on green energy, applicable rebates and incentives, financing options as well as a list of qualified, licensed contractors.

Federally funded program designed to help low-income households meet the high cost of home energy. Both those who pay separately for heating costs and households whose heat is included in their rent may be eligible for a one time regular benefit. Additionally, households with a heating emergency may also be eligible for an emergency benefit and and/or a Heating Equipment Repair/Replacement (HERR) benefit. The HEAP year generally begins in mid-November and closes in mid-March or when the program funding is exhausted. There is also a Clean and Tune benefit, which provide energy efficiency services to eligible households prior to the start of the heating season. Such Services may include the cleaning of primary heating equipment, minor repairs, installation of carbon monoxide detector, etc. A cooling component that assists medically needy households with the purchase of air conditioners may also be available during the warmer months. Most benefits are paid directly to the heating/utility vendor. The income guidelines and benefits amounts are subject to change on a yearly basis. Applications for Regular HEAP may be submitted online at myBenefits during the HEAP season. Applicants age 60 and over as well as those who are permanently disabled may apply for regular HEAP by mail to Nassau County Office for the Aging; 60 Charles Lindbergh Blvd. Uniondale, NY 11553; 516-227-7386. All others (including applicants age 60 and over or permanently disabled, with an emergency) may apply in person or by mail to: EAC Inc. 175 Fulton Avenue 4th Floor Hempstead, New York 11550 Phone 516-565-4327. Call for detailed information.

Promotes sustainable energy policies for Long Island. Advises Long Island's public concerning ways to improve electrical service, to mitigate rate increases, to control energy costs and to assist LIPA ratepayers to conserve energy

CAPCO Energy services now covers Tompkins AND Cortland county residentsEMPOWER NEW YORK (NYSERDA) insulates floors, walls and attics repairs and replaces heating systems repairs and replaces hot water tanks reduces drafts through caulking and weatherstripping inspects combustion appliances tests refrigerator efficiency installs carbon monoxide and smoke detectors makes minor repairs checks homes' health and safetyENERGY SAVERS insulates floors, walls and attics reduces drafts through air sealing, caulking and weather-strippingWEATHERIZATION ASSISTANCE PROGRAM (WAP) insulates floors, walls and attics repairs and replaces heating systems repairs and replaces hot water tanks reduces drafts through caulking and weatherstripping inspects combustion appliances tests refrigerator efficiency installs carbon monoxide and smoke detectors makes minor repairs checks homes' health and safety Bathroom and kitchen ventilation

Provides eligible homeowners with a free energy assessment or energy audit. Assessments are conducted by a participating home performance contractor. Helps homeowners and renters of 1-4 unit family homes by providing a means to affordable energy efficient improvements and upgrades. Common work includes adding insulation, reducing drafts, and repairing or upgrading heating systems. Energy upgrades are eligible for low cost, low interest loans and incentives for income-eligible households. Income eligible households are eligible to receive a discount covering 50% of the cost of eligible energy efficiency improvements up to $4,000 per project for single-family homes. 2-4 unit residential homes with income-eligible residents may qualify for a discount of up to $8,000.

* Offers home energy conservation services to reduce household energy consumption. Testing, cleaning of furnace/heating systems Indoor air quality testing and ventilation upgrades as necessary Heating and/or hot water tank repairs or replacements as approved by Housing and Community Renewal Installing perimeter, attic and/or wall insulation, possible window and door repair or replacement Weather-stripping, caulking and/or repair of cracked glass and sash, sill and thresholds of doors and windows Possible refrigerator replacement Energy efficient air conditioners for those who can prove a medical need

Provides no-cost energy efficiency solutions for those who are income-eligible.

Promotes social equity, ecological stewardship and civic responsibility through online programs to support local sustainability efforts. Ongoing programs include:Neighborhood Mini-Grants (up to $750), offered quarterly for projects to make neighborhoods more healthy, vibrant and sustainable places to live. sustainabletompkins.org/programs/mini-grantsFinger Lakes Climate Fund (www.fingerlakesclimatefund.org), local carbon offset to reduce carbon emissions through grants for home energy upgrades to low-income home owners.Signs of Sustainability- annual awards program at Earth Day Ithaca celebrating individuals, organizations, and businesses providing leadership in living and working more sustainably.