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The SLA's Enforcement Bureau is responsible for investigating violations and enforcing the ABC Law.
Reviews customer issues regarding home improvements, furniture purchases and misleading advertisements. Investigators are assigned to all cases which fall within the jurisdiction of the department. Consumer Complaints also monitors the proper disclosure of refund policies in response to complaints and investigates to ensure compliance with the County's Deceptive Trade Practices regulation. Intake personnel verify the licensing status of contractors and supply callers with information regarding the amount of complaints against a company within the past 5 years and if the complaints are open or closed. Call for more detailed information.

Categories

Government Consumer Protection Agencies
Consumer Services
Consumer Complaints
Consumer Assistance and Protection
Advocates for the rights and concerns of seniors who are residents of local nursing or assisted living facilities, or adult homes, when they or their families are concerned about situations or issues which have arisen while in their care.

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Long Term Care Ombudsman Programs
Patient Rights Assistance
Health Facility Complaints
Adult Residential Facility Complaints
* Accepts and investigates complaints and consumer fraud reports from individual consumers.

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Crime Victim Compensation
Identity Theft Prevention
Consumer Fraud Reporting
State Attorneys General
Crime Investigation
Consumer Protection Agencies
General Consumer Complaints
Disaster Related Fraud Reporting
Automobile Complaints
Computer Complaints
Investigates and prosecutes professional misconduct or failure to meet expected standards of practice in all professions, including health programs, except medicine.

Categories

Engineer Complaints
Landscape Architect Complaints
Land Surveyor Complaints
Architect Complaints
Accountant Complaints
Athletic Trainer Complaints
* Report the misconduct of New York State licensed professionals.
  • Acupuncture, architecture, audiology, chiropractor, CPA, dentistry, land surveying, landscaping, massage, medicine, nursing, occupational therapy, optometry, physical therapy, podiatry, shorthand reporting, social work, speech pathology and veterinary medicine and many more. No physician assistants or doctors.
  • Call for complete list.

Categories

Accountant Complaints
Land Surveyor Complaints
Landscape Architect Complaints
General Consumer Complaints
Nursing Facility Complaints
Licenses and monitors child care providers and facilities. Provides support for people and organizations who are interested in starting child day care programs in their communities. Offers a Child Care Facility Search online that allows individuals to search for New York State regulated providers by name or location (county or zip code). Searching by different types of care, such as family day care or day care centers, is also possible. Facility listings include contact information, address, capacity, and the current status of its license or registration.

Child Care Facility Search can be found at http://ocfs.ny.gov/main/childcare/ccfs_template.asp

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Facility Licensing
Information and Referral
Child Care Instruction
Child Care Provider Associations
Child Care Complaints
* Provides confidential mediation and conflict resolution services. Divorce mediation and Arbitration. Child custody and visitation. Community mediation for quality of life issues, e.g. neighbor disputes, small claims, contractor, homeowner, landlord/tenant. Restorative justice. Special education mediation. Vehicle lemon law. Commercial arbitration. Training - Conflict resolution, employee disputes, peer mediation for schools.

Categories

Contractor Complaints
Mediation
Landlord/Tenant Dispute Resolution
Housing Complaints
* Responsible for supervising charitable organizations to protect donors and recipients from dishonest practices in soliciting and managing charitable resources.* Supervises activity of foundations and other charities to ensure their funds and property are appropriately used and protect the community.* Maintains registry of charities and fundraising professionals.* Investigates complaints that include: Wrongdoing by charitable businesses, trusts, or other nonprofit organizations. Fraudulent or misleading solicitation and improper spending of money for charitable purposes. Inappropriate activities of executors, administrators, trustees, and personal representatives responsible for honoring pledges or gifts to charity.
Registers motor vehicles, motorboats, snowmobiles, and all-terrain vehicles. Licenses drivers, dealers, repair shops, inspection stations and driving schools, approves driver training programs and establishes uniformity in traffic regulations. Provides photo non-driver identification cards for all ages.

Categories

Disability Parking Permits
Automobile Complaints
Driving Safety Education
Driver Licenses
Identification Cards
Motor Vehicle Inspection Programs
Motor Vehicle Registration
Specialized Information and Referral
Driver License Testing Sites
Registers motor vehicles, motorboats, snowmobiles, and all-terrain vehicles. Licenses drivers, dealers, repair shops, inspection stations and driving schools, approves driver training programs and establishes uniformity in traffic regulations. Provides photo non-driver identification cards for all ages.

Categories

Driving Safety Education
Driver License Testing Sites
Specialized Information and Referral
Disability Parking Permits
Motor Vehicle Registration
Driver Licenses
Automobile Complaints
Identification Cards
Motor Vehicle Inspection Programs
Registers motor vehicles, motorboats, snowmobiles, and all-terrain vehicles. Licenses drivers, dealers, repair shops, inspection stations and driving schools, approves driver training programs and establishes uniformity in traffic regulations. Provides photo non-driver identification cards for all ages.

Categories

Automobile Complaints
Motor Vehicle Inspection Programs
Driver Licenses
Motor Vehicle Registration
Driver License Testing Sites
Disability Parking Permits
Driving Safety Education
Identification Cards
Specialized Information and Referral
* Provides confidential mediation and conflict resolution services. Divorce mediation and Arbitration. Child custody and visitation. Community mediation for quality of life issues, e.g. neighbor disputes, small claims, contractor, homeowner, landlord/tenant. Restorative justice. Special education mediation. Vehicle lemon law. Commercial arbitration. Training - Conflict resolution, employee disputes, peer mediation for schools.

Categories

Contractor Complaints
Mediation
Landlord/Tenant Dispute Resolution
Housing Complaints
Registers motor vehicles, motorboats, snowmobiles, and all-terrain vehicles. Licenses drivers, dealers, repair shops, inspection stations and driving schools, approves driver training programs and establishes uniformity in traffic regulations. Provides photo non-driver identification cards for all ages.

Categories

Driver License Testing Sites
Driver Licenses
Identification Cards
Disability Parking Permits
Driving Safety Education
Automobile Complaints
Motor Vehicle Inspection Programs
Specialized Information and Referral
Motor Vehicle Registration

* Provide this phone number to individuals who would like to make a complaint about the Summer Food Service Program.

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Charitable Organization Complaints

Volunteers to help prepare, clean-up and deliver welcome.

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Meal Preparation/Serving Volunteer Opportunities
Meal Delivery Volunteer Opportunities
Charitable Organization Complaints
* Provides confidential mediation and conflict resolution services. Divorce mediation and Arbitration. Child custody and visitation. Community mediation for quality of life issues, e.g. neighbor disputes, small claims, contractor, homeowner, landlord/tenant. Restorative justice. Special education mediation. Vehicle lemon law. Commercial arbitration. Training - Conflict resolution, employee disputes, peer mediation for schools.

Categories

Contractor Complaints
Mediation
Landlord/Tenant Dispute Resolution
Housing Complaints
Registers motor vehicles, motorboats, snowmobiles, and all-terrain vehicles. Licenses drivers, dealers, repair shops, inspection stations and driving schools, approves driver training programs and establishes uniformity in traffic regulations. Provides photo non-driver identification cards for all ages.

Categories

Driving Safety Education
Driver Licenses
Motor Vehicle Registration
Information and Referral
Automobile Complaints
Driver License Testing Sites
Motor Vehicle Inspection Programs
Identification Cards
Disability Parking Permits
Registers motor vehicles, motorboats, snowmobiles, and all-terrain vehicles. Licenses drivers, dealers, repair shops, inspection stations and driving schools, approves driver training programs and establishes uniformity in traffic regulations. Provides photo non-driver identification cards for all ages.

Categories

Automobile Complaints
Driver Licenses
Driving Safety Education
Identification Cards
Motor Vehicle Inspection Programs
Driver License Testing Sites
Disability Parking Permits
Specialized Information and Referral
Registers motor vehicles, motorboats, snowmobiles, and all-terrain vehicles. Licenses drivers, dealers, repair shops, inspection stations and driving schools, approves driver training programs and establishes uniformity in traffic regulations. Provides photo non-driver identification cards for all ages.

Categories

Driver Licenses
Automobile Complaints
Driving Safety Education
Motor Vehicle Registration
Identification Cards
Motor Vehicle Inspection Programs
Disability Parking Permits
Driver License Testing Sites
Specialized Information and Referral
Investigates and prosecutes professional misconduct in all professions, including health programs, except medicine. Professional misconduct is failure to meet expected standards of practice. Covers 54 licensed professions.

Categories

Social Worker Complaints
Landscape Architect Complaints
Nurse Complaints
Land Surveyor Complaints
Pharmacist Complaints
Chiropractor Complaints
Engineer Complaints
Consumer Assistance and Protection
Educational Psychologist Complaints
Consumer Complaints
Dentist / Dental Support Personnel Complaints
Veterinarian Complaints
Handles Civil Court: jurisdiction limited to damages up to $15,000, Small Claims Court - simplified procedure, damages up to $5,000, Landlord & Tenant Court - housing proceedings and evictions, Town Ordinance offenses and Community Court offenses prosecuted by the Towns.

Categories

Collection Complaints
Small Claims Courts
Landlord / Tenant Dispute Resolution
Courts
Civil State Trial Courts
Responsible for implementing programs and providing information to help individuals live healthier lives by minimizing environmental health threats. Some efforts are targeted to the population at large, such as monitoring of public and private drinking water supplies, food safety in restaurants, fire safety in hotels, and permitting of mass gatherings. Other programs target specific needs such as interventions to prevent illness from rabies, lead poisoning, failing septic systems, and sale of tobacco products to minors.

Categories

Fire Prevention Information
Head Lice Control
Water Quality Monitoring
Influenza Control
Restaurant/Food Sanitation
Tuberculosis Control
Funeral Director Complaints
Mold Abatement
Condominium Complaints
Rabies Control
Pool Sanitation
West Nile Virus Control
Food Complaints
Zika Virus Control
Meningitis Control
SARS Control
Food Poisoning Investigation
Public Health Surveillance Programs
Food Safety Education
Outpatient Clinic Complaints
Health Spa Complaints
Pre/Post-Exposure Rabies Immunizations
Environmental Hazards Reporting
Pest Information
Ebola Control
Universal Precautions Programs
Public Facility Health Inspection
Environmental Hazards Information
* Provides a range of resources to help parents with their child care needs, people who want to start or are currently running child care programs, and anyone with a concern about the health or safety of a child in a day care program.

Categories

Child Care Complaints
Child Care Instruction
Facility Licensing
Assists families with complaint applications regarding cemetery fraud, etc, and investigates these complaints.