* Supplier of electric and gas service wholly within the State of New York. The production, transmission, distribution and sale of these services in a nine county area. Coding for Life Support Users - Customers who require service for life-sustaining equipment. Notification will be made for planned outages and priority given for unplanned outages service reconnection. Medical Emergency - If a household member has a serious medical condition that requires utility service and receives a shut off notice, service will be continued for 30 days with a doctor's note. Extensions may be given with continued notes from doctors or the Board of Health indicating why continued service is necessary. Special Coding for Seniors - Provides advanced notice prior to shut off due to non payment. Third Party Notification - Allows customers to designate an individual to receive notification before their service is turned off due to nonpayment. Payment Arrangements - Re-payment scheduling for persons whose power has been cut off or in jeopardy of being so. Energy Assistance Program - For low-income customers who receive HEAP consisting of two components: Basic Benefit (LIRR) and Arrears Forgiveness Benefit (LIAF) programs. Large-Print Bills and Braille Bills available for individuals with visual impairments.

* Supplier of electric and gas service wholly within the State of New York. The production, transmission, distribution and sale of these services in a nine county area. Coding for Life Support Users - Customers who require service for life-sustaining equipment. Notification will be made for planned outages and priority given for unplanned outages service reconnection. Medical Emergency - If a household member has a serious medical condition that requires utility service and receives a shut off notice, service will be continued for 30 days with a doctor's note. Extensions may be given with continued notes from doctors or the Board of Health indicating why continued service is necessary. Special Coding for Seniors - Provides advanced notice prior to shut off due to non payment. Third Party Notification - Allows customers to designate an individual to receive notification before their service is turned off due to nonpayment. Payment Arrangements - Re-payment scheduling for persons whose power has been cut off or in jeopardy of being so. Energy Assistance Program - For low-income customers who receive HEAP consisting of two components: Basic Benefit (LIRR) and Arrears Forgiveness Benefit (LIAF) programs. Large-Print Bills and Braille Bills available for individuals with visual impairments.

Provides in-person customer service assistance for any National Fuel related questions, concerns, issues, or special programs as listed below. National Fuel offers a number of payment assistance programs, special protections, and programs for special needs to help make managing utility bill payments easier. More detailed information available at https://www.nationalfuelgas.com/utility/forHome/residential_resources.aspx Low Income Usage Reduction Program (LIURP): Offers a heating system check, an energy audit, installation of weatherization, infiltration reduction, natural gas usage reduction measures, and consumer education. Program is for houses with highest levels of consumption. Customers are referred to this program internally. Eligible customers must have an active account and 12 months of uninterrupted service prior to measures. Conservation Incentive Program: Residential customers in the WNY service area can get a number of rebates when appliances are replaced with energy-efficient models. Non-residential customers can get rebates for rentals or business and save money through fixed or customized rebates on select energy-efficient equipment upgrades, regardless of natural gas consumption. Discounts are offered on appliances such as furnaces, water heaters, boilers, and gas dryers. Budget Plan: Divides a customer's estimated annual bill by 12 to establish a more predictable monthly payment amount. Also offers a 10-month budget plan covering September through June. Direct Pay: Pay directly from checking or savings account automatically on the day bill is due. This plan eliminates the need to write checks and buy stamps. Online Services: Receive and pay bills, view account history, submit a meter reading, enroll in the Budget Plan, and more, all electronically. Submit Meter Readings: Report meter readings anytime by calling 888-634-7323 or visiting nationalfuelgas.com Special Protections: For New York customers residing in households where all residents are age 62 or older, 18 or younger, blind or disabled, special protections are available to ensure that the heat stays on in the winter. Neighbor for Neighbor Heat Fund: Home-heating assistance program which provides low-income Western New Yorkers with a one-time yearly cash grant of up to $400 to help prevent disconnection of their utility service, pay current or past due energy bills (excluding electric utilities), or purchase home heating fuel of any kind. Hospitalized Customer Assistance Plan: Provides a 30-day bill-payment extension if there is an anticipated a hospital stay of 10 or more days. Extra Security Plan: Eligible customers can receive an extra measure of security if retired or permanently disabled by coordinating bill due dates to coincide with the arrival of income checks to allow for timely payment. Statewide Low Income Program (SLIP): Customers who receive Home Energy Assistance Program (HEAP) grants are also automatically enrolled in the Statewide Low Income Program (SLIP), a program that provides monthly discounts on gas delivery charges. The discount amount is based on the amount of the HEAP grant they receive. Any National Fuel Gas customers receiving HEAP are automatically enrolled into SLIP with the respective tier-based credit beginning on the next month’s bill. If You're Out of Work: Offers advice on programs and assistance available to you if you are unemployed or expecting a layoff. Third-Party Notification: Customers can designate a third party to receive any reminder or shut-off notices that may come as a result of forgetting to pay a bill. Assistance Referrals: Provides referrals to community services to help resolve payment problems. Works together with social service agencies to help determine eligibility for various public programs. Smell Gas, Leave Fast: If you smell rotten eggs, it could be a natural gas leak. Leave the premise immediately and contact National Fuel from a different location at 1-800-444-3130, available 24 hours a day, 7 days a week.

Provides Braille summaries of PSEG bills, along with regular statement, to blind individuals. Contracts with Helen Keller National Center in Sands Point to convert bills to Braille. Also offers 55% larger print bill for the visually impaired. Call to request either accommodation.

* Supplier of electric and gas service wholly within the State of New York. The production, transmission, distribution and sale of these services in a nine county area. Coding for Life Support Users - Customers who require service for life-sustaining equipment. Notification will be made for planned outages and priority given for unplanned outages service reconnection. Medical Emergency - If a household member has a serious medical condition that requires utility service and receives a shut off notice, service will be continued for 30 days with a doctor's note. Extensions may be given with continued notes from doctors or the Board of Health indicating why continued service is necessary. Special Coding for Seniors - Provides advanced notice prior to shut off due to non payment. Third Party Notification - Allows customers to designate an individual to receive notification before their service is turned off due to nonpayment. Payment Arrangements - Re-payment scheduling for persons whose power has been cut off or in jeopardy of being so. Energy Assistance Program - For low-income customers who receive HEAP consisting of two components: Basic Benefit (LIRR) and Arrears Forgiveness Benefit (LIAF) programs. Large-Print Bills and Braille Bills available for individuals with visual impairments.

* Supplier of electric and gas service wholly within the State of New York. The production, transmission, distribution and sale of these services in a nine county area. Coding for Life Support Users - Customers who require service for life-sustaining equipment. Notification will be made for planned outages and priority given for unplanned outages service reconnection. Medical Emergency - If a household member has a serious medical condition that requires utility service and receives a shut off notice, service will be continued for 30 days with a doctor's note. Extensions may be given with continued notes from doctors or the Board of Health indicating why continued service is necessary. Special Coding for Seniors - Provides advanced notice prior to shut off due to non payment. Third Party Notification - Allows customers to designate an individual to receive notification before their service is turned off due to nonpayment. Payment Arrangements - Re-payment scheduling for persons whose power has been cut off or in jeopardy of being so. Energy Assistance Program - For low-income customers who receive HEAP consisting of two components: Basic Benefit (LIRR) and Arrears Forgiveness Benefit (LIAF) programs. Large-Print Bills and Braille Bills available for individuals with visual impairments.

Provides in-person customer service assistance for any National Fuel related questions, concerns, issues, or special programs as listed below. National Fuel offers a number of payment assistance programs, special protections, and programs for special needs to help make managing utility bill payments easier. More detailed information available at https://www.nationalfuelgas.com/utility/forHome/residential_resources.aspx Low Income Usage Reduction Program (LIURP): Offers a heating system check, an energy audit, installation of weatherization, infiltration reduction, natural gas usage reduction measures, and consumer education. Program is for houses with highest levels of consumption. Customers are referred to this program internally. Eligible customers must have an active account and 12 months of uninterrupted service prior to measures. Conservation Incentive Program: Residential customers in the WNY service area can get a number of rebates when appliances are replaced with energy-efficient models. Non-residential customers can get rebates for rentals or business and save money through fixed or customized rebates on select energy-efficient equipment upgrades, regardless of natural gas consumption. Discounts are offered on appliances such as furnaces, water heaters, boilers, and gas dryers. Budget Plan: Divides a customer's estimated annual bill by 12 to establish a more predictable monthly payment amount. Also offers a 10-month budget plan covering September through June. Direct Pay: Pay directly from checking or savings account automatically on the day bill is due. This plan eliminates the need to write checks and buy stamps. Online Services: Receive and pay bills, view account history, submit a meter reading, enroll in the Budget Plan, and more, all electronically. Submit Meter Readings: Report meter readings anytime by calling 888-634-7323 or visiting nationalfuelgas.com Special Protections: For New York customers residing in households where all residents are age 62 or older, 18 or younger, blind or disabled, special protections are available to ensure that the heat stays on in the winter. Neighbor for Neighbor Heat Fund: Home-heating assistance program which provides low-income Western New Yorkers with a one-time yearly cash grant of up to $400 to help prevent disconnection of their utility service, pay current or past due energy bills (excluding electric utilities), or purchase home heating fuel of any kind. Hospitalized Customer Assistance Plan: Provides a 30-day bill-payment extension if there is an anticipated a hospital stay of 10 or more days. Extra Security Plan: Eligible customers can receive an extra measure of security if retired or permanently disabled by coordinating bill due dates to coincide with the arrival of income checks to allow for timely payment. Statewide Low Income Program (SLIP): Customers who receive Home Energy Assistance Program (HEAP) grants are also automatically enrolled in the Statewide Low Income Program (SLIP), a program that provides monthly discounts on gas delivery charges. The discount amount is based on the amount of the HEAP grant they receive. Any National Fuel Gas customers receiving HEAP are automatically enrolled into SLIP with the respective tier-based credit beginning on the next month’s bill. If You're Out of Work: Offers advice on programs and assistance available to you if you are unemployed or expecting a layoff. Third-Party Notification: Customers can designate a third party to receive any reminder or shut-off notices that may come as a result of forgetting to pay a bill. Assistance Referrals: Provides referrals to community services to help resolve payment problems. Works together with social service agencies to help determine eligibility for various public programs. Smell Gas, Leave Fast: If you smell rotten eggs, it could be a natural gas leak. Leave the premise immediately and contact National Fuel from a different location at 1-800-444-3130, available 24 hours a day, 7 days a week.

Provides in-person customer service assistance for any National Fuel related questions, concerns, issues, or special programs as listed below. National Fuel offers a number of payment assistance programs, special protections, and programs for special needs to help make managing utility bill payments easier. More detailed information available at https://www.nationalfuelgas.com/utility/forHome/residential_resources.aspx Low Income Usage Reduction Program (LIURP): Offers a heating system check, an energy audit, installation of weatherization, infiltration reduction, natural gas usage reduction measures, and consumer education. Program is for houses with highest levels of consumption. Customers are referred to this program internally. Eligible customers must have an active account and 12 months of uninterrupted service prior to measures. Conservation Incentive Program: Residential customers in the WNY service area can get a number of rebates when appliances are replaced with energy-efficient models. Non-residential customers can get rebates for rentals or business and save money through fixed or customized rebates on select energy-efficient equipment upgrades, regardless of natural gas consumption. Discounts are offered on appliances such as furnaces, water heaters, boilers, and gas dryers. Budget Plan: Divides a customer's estimated annual bill by 12 to establish a more predictable monthly payment amount. Also offers a 10-month budget plan covering September through June. Direct Pay: Pay directly from checking or savings account automatically on the day bill is due. This plan eliminates the need to write checks and buy stamps. Online Services: Receive and pay bills, view account history, submit a meter reading, enroll in the Budget Plan, and more, all electronically. Submit Meter Readings: Report meter readings anytime by calling 888-634-7323 or visiting nationalfuelgas.com Special Protections: For New York customers residing in households where all residents are age 62 or older, 18 or younger, blind or disabled, special protections are available to ensure that the heat stays on in the winter. Neighbor for Neighbor Heat Fund: Home-heating assistance program which provides low-income Western New Yorkers with a one-time yearly cash grant of up to $400 to help prevent disconnection of their utility service, pay current or past due energy bills (excluding electric utilities), or purchase home heating fuel of any kind. Hospitalized Customer Assistance Plan: Provides a 30-day bill-payment extension if there is an anticipated a hospital stay of 10 or more days. Extra Security Plan: Eligible customers can receive an extra measure of security if retired or permanently disabled by coordinating bill due dates to coincide with the arrival of income checks to allow for timely payment. Statewide Low Income Program (SLIP): Customers who receive Home Energy Assistance Program (HEAP) grants are also automatically enrolled in the Statewide Low Income Program (SLIP), a program that provides monthly discounts on gas delivery charges. The discount amount is based on the amount of the HEAP grant they receive. Any National Fuel Gas customers receiving HEAP are automatically enrolled into SLIP with the respective tier-based credit beginning on the next month’s bill. If You're Out of Work: Offers advice on programs and assistance available to you if you are unemployed or expecting a layoff. Third-Party Notification: Customers can designate a third party to receive any reminder or shut-off notices that may come as a result of forgetting to pay a bill. Assistance Referrals: Provides referrals to community services to help resolve payment problems. Works together with social service agencies to help determine eligibility for various public programs. Smell Gas, Leave Fast: If you smell rotten eggs, it could be a natural gas leak. Leave the premise immediately and contact National Fuel from a different location at 1-800-444-3130, available 24 hours a day, 7 days a week.

Provides consumer advocacy for National Grid customers. Offers a number of payment assistance programs, special protections, and programs for special needs to help make managing utility bill payments easier.