RG&E | RG&E

* Supplier of electric and gas service wholly within the State of New York. The production, transmission, distribution and sale of these services in a nine county area. Coding for Life Support Users - Customers who require service for life-sustaining equipment. Notification will be made for planned outages and priority given for unplanned outages service reconnection. Medical Emergency - If a household member has a serious medical condition that requires utility service and receives a shut off notice, service will be continued for 30 days with a doctor's note. Extensions may be given with continued notes from doctors or the Board of Health indicating why continued service is necessary. Special Coding for Seniors - Provides advanced notice prior to shut off due to non payment. Third Party Notification - Allows customers to designate an individual to receive notification before their service is turned off due to nonpayment. Payment Arrangements - Re-payment scheduling for persons whose power has been cut off or in jeopardy of being so. Energy Assistance Program - For low-income customers who receive HEAP consisting of two components: Basic Benefit (LIRR) and Arrears Forgiveness Benefit (LIAF) programs. Large-Print Bills and Braille Bills available for individuals with visual impairments.

Physical Address

180 South Clinton Avenue, Rochester, NY 14611

Hours

Walk in M-F 9:00AM-3:00PM.

Voice

(877) 266-3492

Toll-Free | payment arrangements

Voice

(800) 743-1701

Toll-Free | electricity interruptions or emergencies

Voice

(800) 743-2110

Toll-Free | customer service

Voice

(800) 295-7323

Toll-Free | 24 hour self service line

Voice

(800) 743-1702

Toll-Free | natural gas odor or emergencies

Application process

Call for assistance.

Fee

Call for information.

Eligibility

Varies depending on service, call for information.

Languages

Spanish. Other language assistance available. Via telephone interpreter service.

Agency info

RG&E

Rochester Gas and Electric is a supplier of electric and gas service throughout a nine-county region of New York State.