RG&E | RG&E
* Supplier of electric and gas service wholly within the State of New York. The production, transmission, distribution and sale of these services in a nine county area. Coding for Life Support Users - Customers who require service for life-sustaining equipment. Notification will be made for planned outages and priority given for unplanned outages service reconnection. Medical Emergency - If a household member has a serious medical condition that requires utility service and receives a shut off notice, service will be continued for 30 days with a doctor's note. Extensions may be given with continued notes from doctors or the Board of Health indicating why continued service is necessary. Special Coding for Seniors - Provides advanced notice prior to shut off due to non payment. Third Party Notification - Allows customers to designate an individual to receive notification before their service is turned off due to nonpayment. Payment Arrangements - Re-payment scheduling for persons whose power has been cut off or in jeopardy of being so. Energy Assistance Program - For low-income customers who receive HEAP consisting of two components: Basic Benefit (LIRR) and Arrears Forgiveness Benefit (LIAF) programs. Large-Print Bills and Braille Bills available for individuals with visual impairments.
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211 Life Line Finger Lakes
Physical Address
400 West Avenue, Rochester, NY 14611
Hours
Walk in hours: M-F 9:00AM-3:00PM.Phone service: M-F 7:00AM-7:00PM. Closed on holidays.Emergencies: 24 hours.
Application process
Call for assistance.
Fee
Call for information.
Eligibility
Varies depending on service, call for information.
Languages
Spanish. Other language assistance available. Via telephone interpreter service.
Service area
Cayuga County, New York Livingston County, New York Monroe County, New York Wayne County, New York Ontario County, New York
Agency info
RG&E
Rochester Gas and Electric is a supplier of electric and gas service throughout a nine-county region of New York State.