Provides free legal representation in eight counties of Western New York. The Chautauqua County office offers legal services in the areas of: - Assisted Living - Evictions - Consumer Protection - Elder Abuse Prevention - Foreclosure Prevention - Health Care Advocacy - Housing - Income Maintenance - Substituted Decision Making - Western New York Coalition Pooled Trust Also houses the Elder Advocacy Program, a cross-systems community collaboration to address elder abuse. The Elder Advocacy Program acts as a single point-of-entry for elder abuse survivors, assessing their needs and providing appropriate legal and non-legal services to end abuse and empower survivors.

Offers information about patient rights when hospitalized, medical records review for quality of care and other information regarding health care through Medicare and Medicaid programs, including Medicaid fraud.

* Provides one-on-one assistance with a professional case manager to help patients, caregiver, or providers resolve healthcare issues relating to access or barriers to care, insurance related issues, disability eligibility, and connection to practical and financial resources

* Access these links to get more information on clients bill of rights. https://omh.ny.gov/omhweb/patientrights/inrtsweb.pdf https://www.omh.ny.gov/omhweb/patientrights/outpatient.htm

Provides advocacy and resources for older adults and persons with disabilities who lives in nursing homes, assisted living, and other licensed adult care homes as well as behavioral health services.

Works to addresses the patient's rights issues for seniors when there are patient-right related problems, such as being denied admission to a hospital, an unsafe transfer, premature discharge from a hospital, poor discharge planning, poor quality of care, or lack of post-hospitalization care.

Provides assistance and advocacy for individuals who have questions, concerns and grievances with alcohol or drug treatment professionals or programs.

Assist individuals with mental illness and their families to know their rights with respect to medical and social services systems. Also helps with referrals to the various mental illness support groups that are available.

* Provides community and caregiver services for older adults and their families that includes: Case management. Housekeeping and personal aide service. Help with errands. Personal emergency response system. Transportation. * Provides information, assistance and advocacy services that includes: Insurance counseling. Legal assistance. Long-term care options. * Provides nutrition services that includes: Farmers Market coupon program. Home delivered meals. Nutrition counseling and education. Senior lunch clubs.

Works to addresses the patient's rights issues for seniors when there are patient-right related problems, such as being denied admission to a hospital, an unsafe transfer, premature discharge from a hospital, poor discharge planning, poor quality of care, or lack of post-hospitalization care.

Provides information and resources to assist consumers regarding unresolved issues concerning a hospital stay, nursing facility, or home nursing care. Assistance is case specific. Also provides a description of regulatory over-sight structure of assisted living housing and programs. Does analysis of demographic information and service utilization patterns. Offers such information for program development and planning, offers recommendations for resident health and safety quality of care, options for developments, and program financing.

Clarifies client rights and responsibilities. Offers assistance with client grievances or questions about treatment. Phone access preferrable.

Volunteer Ombudsmen advocate for elderly residents and their families in nursing homes, adult homes and hospitals. The Ombudsmen investigate complaints and helps to resolve problems. This is a federally mandated program.

Advocates for the rights and concerns of seniors who are residents of local nursing or assisted living facilities, or adult homes, when they or their families are concerned about situations or issues which have arisen while in their care.

* Provides one-on-one assistance with a professional case manager to help patients, caregivers or providers resolve healthcare issues.

Offers one-on-one assistance with a professional case manager to help patients, caregivers or providers resolve healthcare issues. Case Managers are available to assist patients, caregivers and their providers who face debilitating, chronic or life threatening disease.

Offers information about patient rights when hospitalized, medical records review for quality of care and other information regarding health care through Medicare and Medicaid programs, including Medicaid fraud.

* Offers a 24 hour Helpline that provides reliable information and support to people with memory loss, as well as, caregivers, health care professionals, and the public.* Offers free community education courses on Alzheimer's disease. * Provides social activities to encourage individuals with Alzheimer's disease to continue engaging in the activities they enjoy. * Offers care consultation that provides needs assessment, planning and problem solving, plan development and support.* Provides education regarding prevention of wandering.

Offers legal counseling and representation for people with physical, mental or developmental disabilities who have been victims of abuse, neglect or violated rights.

Provides education and advocacy services for people affected by epilepsy and seizure disorders.

Offers tips for seniors and their loved ones to avoid fraud and abuse. Speakers are available to educate the public about issues like consumer frauds, senior scams, internet safety, civil and labor rights.Please report suspected neglect or abuse of nursing home residents to the NYS Department of Health Nursing Home Complaint hotline 888-201-4563 and to the Attorney General's Office at 800-771-7755. Suspected abuse can also be reported online through a form.

Provides specially trained volunteers (ombudsman) who work to resolve complaints on behalf of residents of long-term care facilities, assist in the protection of their rights, assist family members, encourage participation in resident councils, and establish good working relations with the facility's administration and staff. Volunteers make regular visits to assigned facilities and are available to residents and family members who have questions or concerns. Volunteers are professionally supervised, and trained.

Provides free legal representation in eight Western New York counties in the areas of: - Assisted Living - Evictions - Consumer Protection - Elder Abuse Prevention - Foreclosure Prevention - Health Care Advocacy - Housing - Income Maintenance - Substituted Decision Making - Western New York Coalition Pooled Trust

Offers a two hour training session for patients or advocates to help prepare individuals for hospitalization, understand the healthcare system and cope with a medical diagnosis. Call for more information.