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*Offers free internet for 60 days to households with K-12 or college students.
*Offers free internet for 60 days to households with K-12 or college students.
Categories
Discounted Utility Services
* Offers a credit toward monthly residential voice service for eligible individuals.
* Offers a credit toward monthly residential voice service for eligible individuals.
Categories
Discounted Utility Services
*Offers free internet for 60 days to households with K-12 or college students.
*Offers free internet for 60 days to households with K-12 or college students.
Offers FREE wireless phone and UNLIMITED data, text and minutes each month for those in need.
Offers FREE wireless phone and UNLIMITED data, text and minutes each month for those in need.
* Offers a credit toward monthly residential voice service for eligible individuals.
* Offers a credit toward monthly residential voice service for eligible individuals.
Categories
Discounted Utility Services
* Provides free cell phones and plans to qualified customers throughout New York State.
* Provides free cell phones and plans to qualified customers throughout New York State.
Lifeline is a federal program dedicated to making phone and internet service more affordable for low-income households. This benefit provides eligible consumers with a monthly discount of up to $9.25. Consumers living on Tribal lands are eligible for an enhanced discount of up to $34.25 per month.
Lifeline is a federal program dedicated to making phone and internet service more affordable for low-income households. This benefit provides eligible consumers with a monthly discount of up to $9.25. Consumers living on Tribal lands are eligible for an enhanced discount of up to $34.25 per month.
Categories
Discounted Telephone Service
Cell Phones
Lifeline provides discounts, currently $9.25 per month, on landline or wireless telephone service, for eligible low-income subscribers***.ONE Lifeline service is permitted per household, defined as any individual or group of individuals who live together at the same address as one economic unit.Applications are made through the current telephone company or preferred company. For a list of phone companies, click NYS Phone Companies.***At or below 135% of the federal poverty guidelines or participating in benefit programs such as Food Stamps (SNAP), Medicaid, SSI (Supplemental Security Income), HEAP (Home Energy Assistance Program), Veteran's Disability or Surviving Spouse Pension, Section 8, etc.Link-Up America, which helped income-eligible consumers pay telephone installation costs or wireless activation fees, has been discontinued, except in certain tribal areas.
Lifeline provides discounts, currently $9.25 per month, on landline or wireless telephone service, for eligible low-income subscribers***.ONE Lifeline service is permitted per household, defined as any individual or group of individuals who live together at the same address as one economic unit.Applications are made through the current telephone company or preferred company. For a list of phone companies, click NYS Phone Companies.***At or below 135% of the federal poverty guidelines or participating in benefit programs such as Food Stamps (SNAP), Medicaid, SSI (Supplemental Security Income), HEAP (Home Energy Assistance Program), Veteran's Disability or Surviving Spouse Pension, Section 8, etc.Link-Up America, which helped income-eligible consumers pay telephone installation costs or wireless activation fees, has been discontinued, except in certain tribal areas.
Provides a free cell phone with coverage, up to one year, to individuals or families who are on public assistance and below the poverty guidelines and cannot afford telephone communication. These phone are to be used for emergency situations outside the home or for assistance in seeking and retaining employment.
Provides a free cell phone with coverage, up to one year, to individuals or families who are on public assistance and below the poverty guidelines and cannot afford telephone communication. These phone are to be used for emergency situations outside the home or for assistance in seeking and retaining employment.
Categories
Discounted Telephone Service
Cell Phones
Assists in receiving a monthly water bill discount, which will be applied to meter facility charge. This discount can account for up to 25% of an average residential bill. Automatically enrolled if previously received assistance through the state’s Low Income Household Water Assistance Program(LIHWAP). Also, eligible for the program if, in the last 12 months if participated in another utility affordability program or received assistance through qualifying government programs, including:
• Bureau of Indian Affairs General Assistance
• Federal Lifeline Program
• Federal Public Housing Assistance
• Food Distribution Program on Indian Reservation
• Home Energy Assistance Program (HEAP)
• Medicaid
• Safety Net Assistance
• Supplemental Nutrition Assistance Program
• Supplemental Security Income
• Temporary Assistance to Needy Persons/Families
• Tribal Head Start
• Tribal Temporary Assistance to Needy Families
• Veterans Pension and Survivors Benefit Programs
Assists in receiving a monthly water bill discount, which will be applied to meter facility charge. This discount can account for up to 25% of an average residential bill. Automatically enrolled if previously received assistance through the state’s Low Income Household Water Assistance Program(LIHWAP). Also, eligible for the program if, in the last 12 months if participated in another utility affordability program or received assistance through qualifying government programs, including:
• Bureau of Indian Affairs General Assistance
• Federal Lifeline Program
• Federal Public Housing Assistance
• Food Distribution Program on Indian Reservation
• Home Energy Assistance Program (HEAP)
• Medicaid
• Safety Net Assistance
• Supplemental Nutrition Assistance Program
• Supplemental Security Income
• Temporary Assistance to Needy Persons/Families
• Tribal Head Start
• Tribal Temporary Assistance to Needy Families
• Veterans Pension and Survivors Benefit Programs
Categories
Water Service Payment Assistance
Discounted Water Service
Update July 2024- The Samaritan Center has a NOEP coordinator that assists with SNAP eligibility and application.Referrals and assistance to low-income residents with urgent needs at its Ithaca offices and food pantries in Danby, Groton and Caroline.Free clothing, personal care products, linens, towels sheets and diapersAccepts gently used donations of bedding (sheets, blankets,etc.), towels and clean clothing for men, women and children, including shoes.Once-a-year emergency financial help when resources are available:Security deposits eligibility requirements:-Tompkins County resident moving within Tompkins County-Ineligible for Department of Social Services security deposit voucher-Family has not received security deposit funds in the past 5 years-Income must be less than 60% AMI guidelines-Assistance must be within the FMR guidelines for the unit size and household size-Application and approval process take about 2 weeks-Applicant can not reside in unit before approved inspection or application approvalUtilities- Must have shut-off notice and denial from DSS during HEAP (they are flexible w/ requiring DSS denial letters).Can do minimal fills for propane.Back rent - when funding is available (similar eligibility guidelines as security deposits program)Prescription medications (controlled substances not eligible)Transportation assistance - bus passes or gas vouchers for: education (semester long), employment (verification required-not to look for employment), or medical appointments within Tompkins County.Limited car repair funding available, applicant needs a quote and mechanic needs a W9. Applicant pays the difference for repairs beyond $500.Moving Assistance (limited funding)- Partnership with Reuse where CC refers to the ReMap program for store credit to get furniture, household goods, appliances, etc., and Reuse provides access to moving truck, driver and movers for up to 2 hours for one move per year.-Move must be within Tompkins County.-Low-income households (60% AMI guidelines)-The program doesn't have the capacity to go up and down multiple floors when moving items.-All items must be packed and prepped for moving.-Items can be moved to a storage facility rather than apartment, if there is not a new apartment lined up yet-Refer to the Samaritan Center for screening.Tompkins County site for:Fidelis, Child Health Plus, Medicaid, and Medicare applicationsFood Stamps screeningAnnual Winter Event "Share the Warmth": clothing drive gathers items at red collection bins throughout Tompkins County. Seeks donations of clean items in good condition (working zippers, no missing buttons, no spots/stains). Typically late November or Early December.
Update July 2024- The Samaritan Center has a NOEP coordinator that assists with SNAP eligibility and application.Referrals and assistance to low-income residents with urgent needs at its Ithaca offices and food pantries in Danby, Groton and Caroline.Free clothing, personal care products, linens, towels sheets and diapersAccepts gently used donations of bedding (sheets, blankets,etc.), towels and clean clothing for men, women and children, including shoes.Once-a-year emergency financial help when resources are available:Security deposits eligibility requirements:-Tompkins County resident moving within Tompkins County-Ineligible for Department of Social Services security deposit voucher-Family has not received security deposit funds in the past 5 years-Income must be less than 60% AMI guidelines-Assistance must be within the FMR guidelines for the unit size and household size-Application and approval process take about 2 weeks-Applicant can not reside in unit before approved inspection or application approvalUtilities- Must have shut-off notice and denial from DSS during HEAP (they are flexible w/ requiring DSS denial letters).Can do minimal fills for propane.Back rent - when funding is available (similar eligibility guidelines as security deposits program)Prescription medications (controlled substances not eligible)Transportation assistance - bus passes or gas vouchers for: education (semester long), employment (verification required-not to look for employment), or medical appointments within Tompkins County.Limited car repair funding available, applicant needs a quote and mechanic needs a W9. Applicant pays the difference for repairs beyond $500.Moving Assistance (limited funding)- Partnership with Reuse where CC refers to the ReMap program for store credit to get furniture, household goods, appliances, etc., and Reuse provides access to moving truck, driver and movers for up to 2 hours for one move per year.-Move must be within Tompkins County.-Low-income households (60% AMI guidelines)-The program doesn't have the capacity to go up and down multiple floors when moving items.-All items must be packed and prepped for moving.-Items can be moved to a storage facility rather than apartment, if there is not a new apartment lined up yet-Refer to the Samaritan Center for screening.Tompkins County site for:Fidelis, Child Health Plus, Medicaid, and Medicare applicationsFood Stamps screeningAnnual Winter Event "Share the Warmth": clothing drive gathers items at red collection bins throughout Tompkins County. Seeks donations of clean items in good condition (working zippers, no missing buttons, no spots/stains). Typically late November or Early December.
Categories
Winter Clothing
Discounted Telephone Service
Household Goods
Formula/Baby Food
Winter Clothing Donation Programs
Rental Deposit Assistance
Diapers
Utility Service Payment Assistance
Moving Expense Assistance
Prescription Expense Assistance
Transportation Expense Assistance
A federal grant program that assists income eligible households in paying for energy costs, repairs and weatherization.You must participate in one of the following programs to qualify: Supplemental Security Income (SSI) Supplemental Nutrition Assistance Program (SNAP) Medicaid Federal Public Housing Assistance Veterans Pension and Survivor Benefits Bureau of Indian Affairs General Assistance Tribal Temporary Assistance for Need Families (TANF) Food Distribution Program on Indian Reservations Tribal Lands Head Start Lifeline Telephone Service Program HEAP grant applied to a fuel vendor other than NYSEG
A federal grant program that assists income eligible households in paying for energy costs, repairs and weatherization.You must participate in one of the following programs to qualify: Supplemental Security Income (SSI) Supplemental Nutrition Assistance Program (SNAP) Medicaid Federal Public Housing Assistance Veterans Pension and Survivor Benefits Bureau of Indian Affairs General Assistance Tribal Temporary Assistance for Need Families (TANF) Food Distribution Program on Indian Reservations Tribal Lands Head Start Lifeline Telephone Service Program HEAP grant applied to a fuel vendor other than NYSEG
Categories
Discounted Electric Service
Discounted Gas Service
information and assistance applying for: STAR IT 214 Tax rebate cable TV discounts telephone lifeline Food Stamps/SNAP HEAP other programs as available
information and assistance applying for: STAR IT 214 Tax rebate cable TV discounts telephone lifeline Food Stamps/SNAP HEAP other programs as available
Categories
Discounted Utility Services
General Benefits and Services Assistance
Property Tax Exemption Information
* Offers information/referral and assistance programs for senior citizens with Advocacy Nutrition program Case management Dial-a-friend Long term care ombudsman Income tax counseling Loan closet Emergency response program Home delivered meals* Offers home energy assistance program (HEAP) assistance with gas and electric bills.* Offers the expanded in-home services for the elderly program. Cost-sharing home care for functionally impaired elderly In-home assessment Case management Homemaker/personal care aide services Housekeeping/chore services* Offers transportation assistance.* Offers home repair.* Offers legal services.
* Offers information/referral and assistance programs for senior citizens with Advocacy Nutrition program Case management Dial-a-friend Long term care ombudsman Income tax counseling Loan closet Emergency response program Home delivered meals* Offers home energy assistance program (HEAP) assistance with gas and electric bills.* Offers the expanded in-home services for the elderly program. Cost-sharing home care for functionally impaired elderly In-home assessment Case management Homemaker/personal care aide services Housekeeping/chore services* Offers transportation assistance.* Offers home repair.* Offers legal services.
Categories
Senior Centers
Area Agencies on Aging
Long Term Care Ombudsman Programs
Local Income Tax Information
Nutrition Education
Gas Service Payment Assistance
Advocacy
Electric Service Payment Assistance
Food Vouchers
Friendly Visiting
Emergency Alert
Occasional Medical Equipment/Supplies
Friendly Telephoning
Discounted Utility Services
Home Delivered Meals
Case/Care Management
* Offers a credit toward monthly residential voice service for eligible individuals.
* Offers a credit toward monthly residential voice service for eligible individuals.
Categories
Discounted Utility Services
Provides free wireless phone service to low-income individuals who qualify.
Provides free wireless phone service to low-income individuals who qualify.
Categories
Discounted Telephone Service
Provides a free cell phone and airtime each month for income-eligible customers.
Provides a free cell phone and airtime each month for income-eligible customers.
Categories
Discounted Telephone Service
Provides a free cell phone and airtime each month for income-eligible customers.
Provides a free cell phone and airtime each month for income-eligible customers.
Categories
Discounted Telephone Service
Provides free wireless phone service to low-income individuals who qualify.
Provides free wireless phone service to low-income individuals who qualify.
Categories
Discounted Telephone Service
Provides help to individuals and families with basic needs during an emergency or crisis situation. Services include emergency food, and utility or rent payment assistance.
Provides help to individuals and families with basic needs during an emergency or crisis situation. Services include emergency food, and utility or rent payment assistance.
Categories
Rent Payment Assistance
Food Pantries
Heating Fuel Payment Assistance
Electric Service Payment Assistance
Discounted Heating Fuel
Gas Service Payment Assistance
Provides New York State's low-income utility consumers with information, assistance, and advice about residential utility matters, as well as legal representation in electric, natural gas, telephone, and other utility related matters.
Provides New York State's low-income utility consumers with information, assistance, and advice about residential utility matters, as well as legal representation in electric, natural gas, telephone, and other utility related matters.
Categories
Utility Service Payment Assistance
Discounted Telephone Service
Utility Disconnection Protection
Tenant Rights Information / Counseling
Offers low income households a discount on their monthly verizon primary phone bill.
Offers low income households a discount on their monthly verizon primary phone bill.
Categories
Discounted Telephone Service
A community wide outreach project to identify households eligible for free or low-cost internet services through RTO Wireless, dba Ambient Broadband.
For those eligible to receive free or low cost internet, the services of a trained Tech Mentor are also available to provide guidance on internet and cell phone usage.
A community wide outreach project to identify households eligible for free or low-cost internet services through RTO Wireless, dba Ambient Broadband.
For those eligible to receive free or low cost internet, the services of a trained Tech Mentor are also available to provide guidance on internet and cell phone usage.
Allows low-income households (owners or renters) to receive a discount on their quarterly water bills. Discount for low-income households is $15.00 per quarter ($60 per year), and discount for very low-income households is $22.50 per quarter ($90 per year). Additional discounts are available to senior citizens (see Intake / Application Process below).
Program be accessed via Get Wise Water Buffalo, an official Affordable Water Program assistance tool available online.
Allows low-income households (owners or renters) to receive a discount on their quarterly water bills. Discount for low-income households is $15.00 per quarter ($60 per year), and discount for very low-income households is $22.50 per quarter ($90 per year). Additional discounts are available to senior citizens (see Intake / Application Process below).
Program be accessed via Get Wise Water Buffalo, an official Affordable Water Program assistance tool available online.
Provides in-person customer service assistance for any National Fuel related questions, concerns, issues, or special programs as listed below.
National Fuel offers a number of payment assistance programs, special protections, and programs for special needs to help make managing utility bill payments easier. More detailed information available at https://www.nationalfuelgas.com/utility/forHome/residential_resources.aspx
Low Income Usage Reduction Program (LIURP): Offers a heating system check, an energy audit, installation of weatherization, infiltration reduction, natural gas usage reduction measures, and consumer education. Program is for houses with highest levels of consumption. Customers are referred to this program internally. Eligible customers must have an active account and 12 months of uninterrupted service prior to measures.
Conservation Incentive Program: Residential customers in the WNY service area can get a number of rebates when appliances are replaced with energy-efficient models. Non-residential customers can get rebates for rentals or business and save money through fixed or customized rebates on select energy-efficient equipment upgrades, regardless of natural gas consumption. Discounts are offered on appliances such as furnaces, water heaters, boilers, and gas dryers.
Budget Plan: Divides a customer's estimated annual bill by 12 to establish a more predictable monthly payment amount. Also offers a 10-month budget plan covering September through June.
Direct Pay: Pay directly from checking or savings account automatically on the day bill is due. This plan eliminates the need to write checks and buy stamps.
Online Services: Receive and pay bills, view account history, submit a meter reading, enroll in the Budget Plan, and more, all electronically.
Submit Meter Readings: Report meter readings anytime by calling 888-634-7323 or visiting nationalfuelgas.com
Special Protections: For New York customers residing in households where all residents are age 62 or older, 18 or younger, blind or disabled, special protections are available to ensure that the heat stays on in the winter.
Neighbor for Neighbor Heat Fund: Home-heating assistance program which provides low-income Western New Yorkers with a one-time yearly cash grant of up to $400 to help prevent disconnection of their utility service, pay current or past due energy bills (excluding electric utilities), or purchase home heating fuel of any kind.
Hospitalized Customer Assistance Plan: Provides a 30-day bill-payment extension if there is an anticipated a hospital stay of 10 or more days.
Extra Security Plan: Eligible customers can receive an extra measure of security if retired or permanently disabled by coordinating bill due dates to coincide with the arrival of income checks to allow for timely payment.
Statewide Low Income Program (SLIP): Customers who receive Home Energy Assistance Program (HEAP) grants are also automatically enrolled in the Statewide Low Income Program (SLIP), a program that provides monthly discounts on gas delivery charges. The discount amount is based on the amount of the HEAP grant they receive. Any National Fuel Gas customers receiving HEAP are automatically enrolled into SLIP with the respective tier-based credit beginning on the next month’s bill.
If You're Out of Work: Offers advice on programs and assistance available to you if you are unemployed or expecting a layoff.
Third-Party Notification: Customers can designate a third party to receive any reminder or shut-off notices that may come as a result of forgetting to pay a bill.
Assistance Referrals: Provides referrals to community services to help resolve payment problems. Works together with social service agencies to help determine eligibility for various public programs.
Smell Gas, Leave Fast: If you smell rotten eggs, it could be a natural gas leak. Leave the premise immediately and contact National Fuel from a different location at 1-800-444-3130, available 24 hours a day, 7 days a week.
Provides in-person customer service assistance for any National Fuel related questions, concerns, issues, or special programs as listed below.
National Fuel offers a number of payment assistance programs, special protections, and programs for special needs to help make managing utility bill payments easier. More detailed information available at https://www.nationalfuelgas.com/utility/forHome/residential_resources.aspx
Low Income Usage Reduction Program (LIURP): Offers a heating system check, an energy audit, installation of weatherization, infiltration reduction, natural gas usage reduction measures, and consumer education. Program is for houses with highest levels of consumption. Customers are referred to this program internally. Eligible customers must have an active account and 12 months of uninterrupted service prior to measures.
Conservation Incentive Program: Residential customers in the WNY service area can get a number of rebates when appliances are replaced with energy-efficient models. Non-residential customers can get rebates for rentals or business and save money through fixed or customized rebates on select energy-efficient equipment upgrades, regardless of natural gas consumption. Discounts are offered on appliances such as furnaces, water heaters, boilers, and gas dryers.
Budget Plan: Divides a customer's estimated annual bill by 12 to establish a more predictable monthly payment amount. Also offers a 10-month budget plan covering September through June.
Direct Pay: Pay directly from checking or savings account automatically on the day bill is due. This plan eliminates the need to write checks and buy stamps.
Online Services: Receive and pay bills, view account history, submit a meter reading, enroll in the Budget Plan, and more, all electronically.
Submit Meter Readings: Report meter readings anytime by calling 888-634-7323 or visiting nationalfuelgas.com
Special Protections: For New York customers residing in households where all residents are age 62 or older, 18 or younger, blind or disabled, special protections are available to ensure that the heat stays on in the winter.
Neighbor for Neighbor Heat Fund: Home-heating assistance program which provides low-income Western New Yorkers with a one-time yearly cash grant of up to $400 to help prevent disconnection of their utility service, pay current or past due energy bills (excluding electric utilities), or purchase home heating fuel of any kind.
Hospitalized Customer Assistance Plan: Provides a 30-day bill-payment extension if there is an anticipated a hospital stay of 10 or more days.
Extra Security Plan: Eligible customers can receive an extra measure of security if retired or permanently disabled by coordinating bill due dates to coincide with the arrival of income checks to allow for timely payment.
Statewide Low Income Program (SLIP): Customers who receive Home Energy Assistance Program (HEAP) grants are also automatically enrolled in the Statewide Low Income Program (SLIP), a program that provides monthly discounts on gas delivery charges. The discount amount is based on the amount of the HEAP grant they receive. Any National Fuel Gas customers receiving HEAP are automatically enrolled into SLIP with the respective tier-based credit beginning on the next month’s bill.
If You're Out of Work: Offers advice on programs and assistance available to you if you are unemployed or expecting a layoff.
Third-Party Notification: Customers can designate a third party to receive any reminder or shut-off notices that may come as a result of forgetting to pay a bill.
Assistance Referrals: Provides referrals to community services to help resolve payment problems. Works together with social service agencies to help determine eligibility for various public programs.
Smell Gas, Leave Fast: If you smell rotten eggs, it could be a natural gas leak. Leave the premise immediately and contact National Fuel from a different location at 1-800-444-3130, available 24 hours a day, 7 days a week.
Categories
Natural Gas Service Connection / Repair
Large Print Utility Bills
Utility Disconnection Notification
Utility Disconnection Protection
Natural Gas Service Providers
Discounted Gas Service
Utility Bill Payment Plans