Provides in-person customer service assistance for any National Fuel related questions, concerns, issues, or special programs as listed below. National Fuel offers a number of payment assistance programs, special protections, and programs for special needs to help make managing utility bill payments easier. More detailed information available at https://www.nationalfuelgas.com/utility/forHome/residential_resources.aspx Low Income Usage Reduction Program (LIURP): Offers a heating system check, an energy audit, installation of weatherization, infiltration reduction, natural gas usage reduction measures, and consumer education. Program is for houses with highest levels of consumption. Customers are referred to this program internally. Eligible customers must have an active account and 12 months of uninterrupted service prior to measures. Conservation Incentive Program: Residential customers in the WNY service area can get a number of rebates when appliances are replaced with energy-efficient models. Non-residential customers can get rebates for rentals or business and save money through fixed or customized rebates on select energy-efficient equipment upgrades, regardless of natural gas consumption. Discounts are offered on appliances such as furnaces, water heaters, boilers, and gas dryers. Budget Plan: Divides a customer's estimated annual bill by 12 to establish a more predictable monthly payment amount. Also offers a 10-month budget plan covering September through June. Direct Pay: Pay directly from checking or savings account automatically on the day bill is due. This plan eliminates the need to write checks and buy stamps. Online Services: Receive and pay bills, view account history, submit a meter reading, enroll in the Budget Plan, and more, all electronically. Submit Meter Readings: Report meter readings anytime by calling 888-634-7323 or visiting nationalfuelgas.com Special Protections: For New York customers residing in households where all residents are age 62 or older, 18 or younger, blind or disabled, special protections are available to ensure that the heat stays on in the winter. Neighbor for Neighbor Heat Fund: Home-heating assistance program which provides low-income Western New Yorkers with a one-time yearly cash grant of up to $400 to help prevent disconnection of their utility service, pay current or past due energy bills (excluding electric utilities), or purchase home heating fuel of any kind. Hospitalized Customer Assistance Plan: Provides a 30-day bill-payment extension if there is an anticipated a hospital stay of 10 or more days. Extra Security Plan: Eligible customers can receive an extra measure of security if retired or permanently disabled by coordinating bill due dates to coincide with the arrival of income checks to allow for timely payment. Statewide Low Income Program (SLIP): Customers who receive Home Energy Assistance Program (HEAP) grants are also automatically enrolled in the Statewide Low Income Program (SLIP), a program that provides monthly discounts on gas delivery charges. The discount amount is based on the amount of the HEAP grant they receive. Any National Fuel Gas customers receiving HEAP are automatically enrolled into SLIP with the respective tier-based credit beginning on the next month’s bill. If You're Out of Work: Offers advice on programs and assistance available to you if you are unemployed or expecting a layoff. Third-Party Notification: Customers can designate a third party to receive any reminder or shut-off notices that may come as a result of forgetting to pay a bill. Assistance Referrals: Provides referrals to community services to help resolve payment problems. Works together with social service agencies to help determine eligibility for various public programs. Smell Gas, Leave Fast: If you smell rotten eggs, it could be a natural gas leak. Leave the premise immediately and contact National Fuel from a different location at 1-800-444-3130, available 24 hours a day, 7 days a week.

Assists income-eligible National Grid gas customers with managing home energy bills by providing a monthly bill credit based on the customer's HEAP benefit, family size, income, energy costs and the presence of a vulnerable household member. Includes automatic enrollment in the Budget Plan, unless customer opts out. Program replaces the company's Residential Reduced Rate Program and goes into effect January 1, 2018.

Offers low income households a discount on their monthly verizon primary phone bill.

Offers special services for those with disabilities, such as large print or Braille for the blind or seniors, special notifications and assistance to homes which have someone who is chronically ill, frail elderly, oxygen dependent, or disabled. Also has a program designed specifically for senior citizens for information and referral to government aid programs, safety tips, saving money on the energy bill, printed materials, and bill paying options which might save them money.

Provides in-person customer service assistance for any National Fuel related questions, concerns, issues, or special programs as listed below. National Fuel offers a number of payment assistance programs, special protections, and programs for special needs to help make managing utility bill payments easier. More detailed information available at https://www.nationalfuelgas.com/utility/forHome/residential_resources.aspx Low Income Usage Reduction Program (LIURP): Offers a heating system check, an energy audit, installation of weatherization, infiltration reduction, natural gas usage reduction measures, and consumer education. Program is for houses with highest levels of consumption. Customers are referred to this program internally. Eligible customers must have an active account and 12 months of uninterrupted service prior to measures. Conservation Incentive Program: Residential customers in the WNY service area can get a number of rebates when appliances are replaced with energy-efficient models. Non-residential customers can get rebates for rentals or business and save money through fixed or customized rebates on select energy-efficient equipment upgrades, regardless of natural gas consumption. Discounts are offered on appliances such as furnaces, water heaters, boilers, and gas dryers. Budget Plan: Divides a customer's estimated annual bill by 12 to establish a more predictable monthly payment amount. Also offers a 10-month budget plan covering September through June. Direct Pay: Pay directly from checking or savings account automatically on the day bill is due. This plan eliminates the need to write checks and buy stamps. Online Services: Receive and pay bills, view account history, submit a meter reading, enroll in the Budget Plan, and more, all electronically. Submit Meter Readings: Report meter readings anytime by calling 888-634-7323 or visiting nationalfuelgas.com Special Protections: For New York customers residing in households where all residents are age 62 or older, 18 or younger, blind or disabled, special protections are available to ensure that the heat stays on in the winter. Neighbor for Neighbor Heat Fund: Home-heating assistance program which provides low-income Western New Yorkers with a one-time yearly cash grant of up to $400 to help prevent disconnection of their utility service, pay current or past due energy bills (excluding electric utilities), or purchase home heating fuel of any kind. Hospitalized Customer Assistance Plan: Provides a 30-day bill-payment extension if there is an anticipated a hospital stay of 10 or more days. Extra Security Plan: Eligible customers can receive an extra measure of security if retired or permanently disabled by coordinating bill due dates to coincide with the arrival of income checks to allow for timely payment. Statewide Low Income Program (SLIP): Customers who receive Home Energy Assistance Program (HEAP) grants are also automatically enrolled in the Statewide Low Income Program (SLIP), a program that provides monthly discounts on gas delivery charges. The discount amount is based on the amount of the HEAP grant they receive. Any National Fuel Gas customers receiving HEAP are automatically enrolled into SLIP with the respective tier-based credit beginning on the next month’s bill. If You're Out of Work: Offers advice on programs and assistance available to you if you are unemployed or expecting a layoff. Third-Party Notification: Customers can designate a third party to receive any reminder or shut-off notices that may come as a result of forgetting to pay a bill. Assistance Referrals: Provides referrals to community services to help resolve payment problems. Works together with social service agencies to help determine eligibility for various public programs. Smell Gas, Leave Fast: If you smell rotten eggs, it could be a natural gas leak. Leave the premise immediately and contact National Fuel from a different location at 1-800-444-3130, available 24 hours a day, 7 days a week.

Assists in receiving a monthly water bill discount, which will be applied to meter facility charge. This discount can account for up to 25% of an average residential bill. Automatically enrolled if previously received assistance through the state’s Low Income Household Water Assistance Program(LIHWAP). Also, eligible for the program if, in the last 12 months if participated in another utility affordability program or received assistance through qualifying government programs, including: • Bureau of Indian Affairs General Assistance • Federal Lifeline Program • Federal Public Housing Assistance • Food Distribution Program on Indian Reservation • Home Energy Assistance Program (HEAP) • Medicaid • Safety Net Assistance • Supplemental Nutrition Assistance Program • Supplemental Security Income • Temporary Assistance to Needy Persons/Families • Tribal Head Start • Tribal Temporary Assistance to Needy Families • Veterans Pension and Survivors Benefit Programs

Provides New York State's low-income utility consumers with information, assistance, and advice about residential utility matters, as well as legal representation in electric, natural gas, telephone, and other utility related matters.

Lifeline is a federal program dedicated to making phone and internet service more affordable for low-income households. This benefit provides eligible consumers with a monthly discount of up to $9.25. Consumers living on Tribal lands are eligible for an enhanced discount of up to $34.25 per month.

Offers financial assistance and education to low income customers. Provides information on budget planning, payment plans, energy efficiency strategies, arrears forgiveness, referrals to appropriate resources and case management.

A project of T-Mobile providing free internet, free mobile hotspots, and 100GB of data per year for 5 years to students in grades K-12 who are on the National School Lunch Program. Program is meant to help close the homework gap by ensuring that lack of internet access is not a barrier to any child's education.

Lifeline Assistance offers families and individuals participating in a qualified government program or income eligible, a free cell phone FREE Monthly Unlimited Texts and Minutes plus Unlimited Data including 25GB High-Speed Data, FREE Android™ Smartphone, $0 cell phone bill

Provides help to individuals and families with basic needs during an emergency or crisis situation. Services include emergency food, and utility or rent payment assistance.

* Provider of electricity, natural gas and energy services.* Provides advocacy and crisis intervention to customers having financial difficulties through the customer advocacy program.

Provides free wireless phone service to low-income individuals who qualify.

Provides a reduction in the delivery and system charges portion of the bill. You may qualify if you receive benefits from certain non-PSEG financial assistance programs. You may be eligible for this rate if you have an active residential PSEG account in your name and are currently receiving benefits from at least one of the following programs: Child Health Plus, Federal Lifeline Program, Federal Public Housing Assistance, Home Energy Assistance Program (HEAP), Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI), Temporary Assistance - Family Assistance (FA), Temporary Assistance - Safety Net Assistance (SNA), US Veteran’s Disability Pension/Surviving Spouse Pension - Non-Service Connected Disability, Veteran’s Pension or Survivor's Benefit.

Project 10Million is free internet for 5 years plus a hotspot device to families with at least 1 student on the national school lunch program - no chance for fees or overages or anything at all

*Offers free internet for 60 days to households with K-12 or college students.

Lifeline provides discounts, currently $9.25 per month, on landline or wireless telephone service, for eligible low-income subscribers***.ONE Lifeline service is permitted per household, defined as any individual or group of individuals who live together at the same address as one economic unit.Applications are made through the current telephone company or preferred company. For a list of phone companies, click NYS Phone Companies.***At or below 135% of the federal poverty guidelines or participating in benefit programs such as Food Stamps (SNAP), Medicaid, SSI (Supplemental Security Income), HEAP (Home Energy Assistance Program), Veteran's Disability or Surviving Spouse Pension, Section 8, etc.Link-Up America, which helped income-eligible consumers pay telephone installation costs or wireless activation fees, has been discontinued, except in certain tribal areas.

Allows low-income households (owners or renters) to receive a discount on their quarterly water bills. Discount for low-income households is $15.00 per quarter ($60 per year), and discount for very low-income households is $22.50 per quarter ($90 per year). Additional discounts are available to senior citizens (see Intake / Application Process below). Program be accessed via Get Wise Water Buffalo, an official Affordable Water Program assistance tool available online.

Provides in-person customer service assistance for any National Fuel related questions, concerns, issues, or special programs as listed below. National Fuel offers a number of payment assistance programs, special protections, and programs for special needs to help make managing utility bill payments easier. More detailed information available at https://www.nationalfuelgas.com/utility/forHome/residential_resources.aspx Low Income Usage Reduction Program (LIURP): Offers a heating system check, an energy audit, installation of weatherization, infiltration reduction, natural gas usage reduction measures, and consumer education. Program is for houses with highest levels of consumption. Customers are referred to this program internally. Eligible customers must have an active account and 12 months of uninterrupted service prior to measures. Conservation Incentive Program: Residential customers in the WNY service area can get a number of rebates when appliances are replaced with energy-efficient models. Non-residential customers can get rebates for rentals or business and save money through fixed or customized rebates on select energy-efficient equipment upgrades, regardless of natural gas consumption. Discounts are offered on appliances such as furnaces, water heaters, boilers, and gas dryers. Budget Plan: Divides a customer's estimated annual bill by 12 to establish a more predictable monthly payment amount. Also offers a 10-month budget plan covering September through June. Direct Pay: Pay directly from checking or savings account automatically on the day bill is due. This plan eliminates the need to write checks and buy stamps. Online Services: Receive and pay bills, view account history, submit a meter reading, enroll in the Budget Plan, and more, all electronically. Submit Meter Readings: Report meter readings anytime by calling 888-634-7323 or visiting nationalfuelgas.com Special Protections: For New York customers residing in households where all residents are age 62 or older, 18 or younger, blind or disabled, special protections are available to ensure that the heat stays on in the winter. Neighbor for Neighbor Heat Fund: Home-heating assistance program which provides low-income Western New Yorkers with a one-time yearly cash grant of up to $400 to help prevent disconnection of their utility service, pay current or past due energy bills (excluding electric utilities), or purchase home heating fuel of any kind. Hospitalized Customer Assistance Plan: Provides a 30-day bill-payment extension if there is an anticipated a hospital stay of 10 or more days. Extra Security Plan: Eligible customers can receive an extra measure of security if retired or permanently disabled by coordinating bill due dates to coincide with the arrival of income checks to allow for timely payment. Statewide Low Income Program (SLIP): Customers who receive Home Energy Assistance Program (HEAP) grants are also automatically enrolled in the Statewide Low Income Program (SLIP), a program that provides monthly discounts on gas delivery charges. The discount amount is based on the amount of the HEAP grant they receive. Any National Fuel Gas customers receiving HEAP are automatically enrolled into SLIP with the respective tier-based credit beginning on the next month’s bill. If You're Out of Work: Offers advice on programs and assistance available to you if you are unemployed or expecting a layoff. Third-Party Notification: Customers can designate a third party to receive any reminder or shut-off notices that may come as a result of forgetting to pay a bill. Assistance Referrals: Provides referrals to community services to help resolve payment problems. Works together with social service agencies to help determine eligibility for various public programs. Smell Gas, Leave Fast: If you smell rotten eggs, it could be a natural gas leak. Leave the premise immediately and contact National Fuel from a different location at 1-800-444-3130, available 24 hours a day, 7 days a week.

Assists in receiving a monthly water bill discount, which will be applied to meter facility charge. This discount can account for up to 25% of an average residential bill. Automatically enrolled if previously received assistance through the state’s Low Income Household Water Assistance Program(LIHWAP). Also, eligible for the program if, in the last 12 months if participated in another utility affordability program or received assistance through qualifying government programs, including: • Bureau of Indian Affairs General Assistance • Federal Lifeline Program • Federal Public Housing Assistance • Food Distribution Program on Indian Reservation • Home Energy Assistance Program (HEAP) • Medicaid • Safety Net Assistance • Supplemental Nutrition Assistance Program • Supplemental Security Income • Temporary Assistance to Needy Persons/Families • Tribal Head Start • Tribal Temporary Assistance to Needy Families • Veterans Pension and Survivors Benefit Programs

A community wide outreach project to identify households eligible for free or low-cost internet services through RTO Wireless, dba Ambient Broadband. For those eligible to receive free or low cost internet, the services of a trained Tech Mentor are also available to provide guidance on internet and cell phone usage.

Involved in many programs to prevent subsurface discharges that have the potential to threaten our groundwater resources. They include the Petroleum Bulk Storage program, Toxic and Hazardous Materials Storage Program, Sewer Connection Program and closure of On-Site Sanitary Systems, monitoring inactive hazardous waste sites and the Underground Injection Control program (UIC). Nassau County has initiated a septic system replacement program for residents and small businesses -- Septic Environmental Program to Improve Cleanliness (SEPTIC). The SEPTIC program will provide grant funding to eligible recipients to replace a conventional or failing septic system with an innovative and alternative onsite wastewater treatment system. Nassau County is offering grants up to $20,000 for homeowners or small businesses to install state-of-the-art nitrogen reducing septic systems. This grant is available to residents in non-sewered areas of Nassau County. For more information or to apply, please visit www.nassaucountyny.gov/septicreplace. Call for detailed information.

A federal program that lowers the monthly cost of phone and internet. Eligible customers will get up to $9.25 towards their bill. Customers can use Lifeline for either phone or internet, but not both. Lifeline is a program of the Federal Communications Commission (FCC). Offers a Support Center available to assist customers 7 days a week.The Lifeline Support Center can help customers: - Find companies that offer Lifeline-supported services - Look up the company they are using - Answer questions about how the Lifeline program works

*Offers free internet for 60 days to households with K-12 or college students.