281 Exchange St, Buffalo, NY 14204

Monday-Friday, 8:30am-4pm.

Several application options available: - Apply online using Get Water Wise Buffalo. Must submit documents to verify income and residency. SNAP, HEAP, SSI, or Public Assistance enrollment automatically provides proof of eligible income. Application should take about 10 minutes. - Call or email for application form. Fill out application form completely and submit along with copies of the following documents via mail (281 Exchange St, Buffalo, NY 14204), fax (to 716-847-0150), or email (to [email protected]). Documents needed to apply: - Water bill - Proof of income (Current PA, SNAP, HEAP, or SSI proof is automatically approved) - Proof of ownership if homeowner OR copy of lease/landlord statement showing the tenant is responsible to pay water bill if renter Applicant must re-apply every year. Discount ends December 31st of each year, so it's best to apply at the beginning of each year to receive the full 12 months of the discount. For additional discounts, seniors should bring a copy of their enhanced STAR tax exemption to the water department at City Hall (Room 1038) to receive the discounted rate.

Free.

Eligibility is determined by income and household size. Must be: - City of Buffalo resident - Low or very low income (call or email for income requirements) - Responsible for paying the water bill (documented either by account name or by lease agreement) - Owner or renter of household applying Additional discounts are available to senior citizens (see Intake / Application Process for details).