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* Supplier of electric and gas service wholly within the State of New York. The production, transmission, distribution and sale of these services in a nine county area. Coding for Life Support Users - Customers who require service for life-sustaining equipment. Notification will be made for planned outages and priority given for unplanned outages service reconnection. Medical Emergency - If a household member has a serious medical condition that requires utility service and receives a shut off notice, service will be continued for 30 days with a doctor's note. Extensions may be given with continued notes from doctors or the Board of Health indicating why continued service is necessary. Special Coding for Seniors - Provides advanced notice prior to shut off due to non payment. Third Party Notification - Allows customers to designate an individual to receive notification before their service is turned off due to nonpayment. Payment Arrangements - Re-payment scheduling for persons whose power has been cut off or in jeopardy of being so. Energy Assistance Program - For low-income customers who receive HEAP consisting of two components: Basic Benefit (LIRR) and Arrears Forgiveness Benefit (LIAF) programs. Large-Print Bills and Braille Bills available for individuals with visual impairments.

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Utility Service Providers
Utility Bill Payment Plans
Large Print Utility Bills
Utility Bill Payment Plan Negotiation Assistance
NYSEG customer contact to assist with resolving problems paying NYSEG bill.Special Protections may apply if:1) serious medical condition or life-sustaining equipment in household2) member of household in hospital (must file application "One Less Worry")3) all members of household blind, disabled, or 62+ yrs (will be contacted before shut-off.)Must talk to customer advocate located in their county.

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Utility Bill Payment Plan Negotiation Assistance
Utility Disconnection Protection
* Assists with lowering telephone bill, making it affordable for all customers.
* Provides a free cell phone and free airtime each month to low income individuals.These are used for emergencies that may occur outside of the home and also assist those seeking and retaining employment by having the ability to communicate with employers.

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Discounted Utility Services
Provides assistance to those income eligible person 60 years of age or older with their heating bills and maintenance of their heating systems.

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Weatherization Programs
Heating Fuel Payment Assistance
* Offers information/referral and assistance programs for senior citizens with Advocacy Nutrition program Case management Dial-a-friend Long term care ombudsman Income tax counseling Loan closet Emergency response program Home delivered meals* Offers home energy assistance program (HEAP) assistance with gas and electric bills.* Offers the expanded in-home services for the elderly program. Cost-sharing home care for functionally impaired elderly In-home assessment Case management Homemaker/personal care aide services Housekeeping/chore services* Offers transportation assistance.* Offers home repair.* Offers legal services.

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Transitional Case/Care Management
Local Income Tax Information
Food Vouchers
Gas Service Payment Assistance
Long Term Care Ombudsman Programs
Long Term Case/Care Management
Discounted Utility Services
Senior Centers
Emergency Alert
Area Agencies on Aging
Nutrition Education
Friendly Telephoning
Friendly Visiting
Individual Advocacy
Occasional Medical Equipment/Supplies
Electric Service Payment Assistance
Home Delivered Meals
Provides financial assistance to help low-income households meet home energy costs.

Regular Benefits range from $20 to $500. Amounts depend on income, age of household members, energy costs, and shelter situation. Typically it is a one-time only benefit during the program year.

Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency, such as a power shutoff, less than tank oil, kerosene, or propane, or less than ten days' supply of wood, pellets, or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year.

Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working.

Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. To qualify, individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat.

Clean and Tune Benefits are available to clean the household's primary heating equipment but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.

Seniors ages 60 and older can contact HEAP through the Office for the Aging at 518-884-4111 to request a mail-in application.

Categories

Air Conditioners
Heating Fuel Payment Assistance
Appliance Repair
Fans
Gas Service Payment Assistance
Furnaces
Electric Service Payment Assistance
Provides financial assistance to help low-income households meet home energy costs.

Regular Benefits range from $20 to $675. Amounts depend on income, age of household members, energy costs, and shelter situation. Typically it is a one-time only benefit during the program year.

Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency, such as a power shutoff, less than tank oil, kerosene, or propane, or less than ten days' supply of wood, pellets, or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year.

Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working.

Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. To qualify, individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat.

Clean and Tune Benefits are available to clean the household's primary heating equipment but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.

Seniors ages 60 and older can contact HEAP through the Department of Aging at 315-798-5456 to request a mail-in application.
Provides up to $200 in utility payment assistance for individuals with National Grid who have exhausted all sources of HEAP.

Categories

Gas Service Payment Assistance
Heating Fuel Payment Assistance
Electric Service Payment Assistance
If you are age 60 or older and do not receive SNAP benefits, staff can process your HEAP application between September and March each year.
* Assists military families coping with deployment and injury recovery as they struggle with devastating budget issues. Critical financial assistance is provided for the following services: Auto payment. Auto Repair. Child & dependent care. Dental. Food assistance. Essential home items. Medical. Moving & relocation. Rent & Mortgage. Travel & Transportation. Utilities. Vision Care. Home Repairs.

Categories

Automotive Repair and Maintenance
Rent Payment Assistance
Moving Services
Child Care Expense Assistance
Gas Service Payment Assistance
Appliances
Mortgage Payment Assistance
General Minor Home Repair Programs
Transportation Expense Assistance
Dental Care Expense Assistance
Food Vouchers
Medical Care Expense Assistance
Electric Service Payment Assistance
Eye Care Expense Assistance
Kitchenware
Provides financial assistance to help low-income households meet home energy costs.

Regular Benefits range from $20 to $500. Amounts depend on income, age of household members, energy costs and shelter situation. Typically it is a one-time only benefit during the program year.

Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency such as a power shutoff, less than tank oil, kerosene or propane or have less than 10 days' supply of wood, pellets or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year.

Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working.

Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. Individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat.

Clean and Tune Benefits are available to clean the household's primary heating equipment, but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipments. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.

Categories

Electric Service Payment Assistance
Appliance Repair
Furnaces
Air Conditioners
Heating Fuel Payment Assistance
Gas Service Payment Assistance
Fans
Provides financial assistance to help low-income households meet home energy costs.

Regular Benefits range from $20 to $675. Amounts depend on income, age of household members, energy costs, and shelter situation. Typically it is a one-time only benefit during the program year.

Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency, such as a power shutoff, less than tank oil, kerosene, or propane, or less than ten days' supply of wood, pellets, or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year.

Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working.

Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. To qualify, individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat.

Clean and Tune Benefits are available to clean the household's primary heating equipment but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.

Seniors ages 60 and older can contact HEAP through the Department of Aging at 315-798-5456 to request a mail-in application.
Offers grant to assist with fuel or energy costs when the Federal HEAP funds have been depleted or families have not qualified for the Federal program.

Categories

Gas Service Payment Assistance
Electric Service Payment Assistance
Assists residents of Albany and Rensselaer counties with utility bills that threaten to cause homelessness or dangerous situations.

Categories

Electric Service Payment Assistance
Gas Service Payment Assistance
Heating Fuel Payment Assistance
* Offers emergency rent payment assistance with eviction notice. * Provides prescription assistance.* Provides gas, electricity bill payment assistance with a shut off notice.

Categories

Gas Service Payment Assistance
Prescription Expense Assistance
Rent Payment Assistance
Electric Service Payment Assistance
* Processes applications for financial assistance for low-income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components such as: Regular benefit: Assists low-income individuals with the cost of heating their homes. Emergency benefit: Assists low-income individuals facing a heat or heat-related energy emergency. Heating equipment repair or replacement: Assists low-income homeowners repair/replace their furnaces. Heating Equipment Tune-Up: Provides equipment inspections and cleanings before the start of the heating season. Cooling Assistance: Provides cooling assistance service to HEAP-eligible households, including individuals with a documented medical condition exacerbated by heat.

Categories

Extreme Heat Cooling Programs
Gas Service Payment Assistance
Heating Fuel Payment Assistance
Furnace Maintenance/Repair
Appliances
Chimney Sweeping
Electric Service Payment Assistance
Carbon Monoxide Detectors
* Offers a credit toward monthly residential voice service for eligible individuals.
Provides a food pantry and assists with food and other emergencies such as utilities, fuel, and shelter. Also works with families in the area of family development, including budgeting as well as job skills and job search assistance. From January through April, offers free in-person tax preparation by IRS-certified volunteers for qualifying families.

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Christmas Baskets
VITA Programs
Personal Financial Counseling
Food Gleaning Programs
Utility Assistance
Job Search/Placement
At Risk/Homeless Housing Related Assistance Programs
Family Resource Centers/Outreach
Household Goods Vouchers
Food Pantries
Clothing Vouchers
Neighborhood Multipurpose Centers
Provides HEAP outreach and assists clients with HEAP applications.

Categories

Extreme Heat Cooling Programs
Utility Assistance
Provides financial assistance to help low-income households meet home energy costs.

Regular Benefits range from $20 to $500. Amounts depend on income, age of household members, energy costs and shelter situation. Typically it is a one-time only benefit during the program year.

Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency such as a power shutoff, less than tank oil, kerosene or propane or have less than 10 days' supply of wood, pellets or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year.

Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working.

Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. Individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat.

Clean and Tune Benefits are available to clean the household's primary heating equipment, but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipments. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.

Categories

Air Conditioners
Furnaces
Heating Fuel Payment Assistance
Fans
Gas Service Payment Assistance
Electric Service Payment Assistance
Appliance Repair

HEAP REGULAR BENEFIT HAS CLOSED FOR THE YEAR AS OF APRIL 7, 2025

HEAP COOLING BENEFIT HAS OPENED AS OF APRIL 15, 2025

Provides financial assistance to help low-income households meet home energy costs.

Regular Benefits range from $20 to $500. Amounts depend on income, age of household members, energy costs, and shelter situation. Typically it is a one-time only benefit during the program year.

Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency such as a power shutoff, less than tank oil, kerosene or propane or have less than 10 days' supply of wood, pellets or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year.

Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working.

Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. Individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat.

Clean and Tune Benefits are available to clean the household's primary heating equipment, but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipments. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.
Seniors ages 60 years or older can contact HEAP through the Department of Aging at 315-349-3484 to request a mail-in application.

Provides short-term help for families and individuals while they work their way toward self-sufficiency.

Categories

General Relief Applications
General Relief Appeals/Complaints
Rent Payment Assistance
At Risk/Homeless Housing Related Assistance Programs
TANF Appeals/Complaints
Electric Service Payment Assistance
Homeless Motel Vouchers
TANF Applications
Provides assistance to individuals facing eviction or utilities shut-off and may include negotiations with landlords or utility companies, budget planning and direct financial support. Coordinates free legal consultation through the Capital District Women's Bar Association and is offered on a regular basis.

Categories

Legal Counseling
Electric Service Payment Assistance
Eviction Prevention Assistance
Individual Advocacy
Rent Payment Assistance
Provides financial assistance to help low-income households meet home energy costs.

Regular Benefits range from $20 to $500. Amounts depend on income, age of household members, energy costs, and shelter situation. Typically it is a one-time only benefit during the program year.

Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency, such as a power shutoff, less than tank oil, kerosene, or propane, or less than ten days' supply of wood, pellets, or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year.

Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working.

Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. To qualify, individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat.

Clean and Tune Benefits are available to clean the household's primary heating equipment but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipment. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.

Categories

Furnaces
Heating Fuel Payment Assistance
Electric Service Payment Assistance
Gas Service Payment Assistance
Appliance Repair
Fans
Air Conditioners