ICAN is the New York State Ombudsman program for people with Medicaid long-term care services - through either a Medicaid Managed Care Plan or Managed Long-Term Care Plan. All services are free and confidential. Services include: Private, one-on-one counseling about health insurance options that provide long-term care services in the home and skilled nursing facility (nursing home) whether in person at AOP's offices, over the phone, or in your home. Assistance can include appeals of denied services, approved but incomplete services, fair hearings, issues related to Medicaid transportation services, etc. Educational sessions for consumers and caregivers Professional training for social services organizations Educational material provided through this website