DEPARTMENT OF PUBLIC SERVICE | NEW YORK STATE PUBLIC SERVICE COMMISSION - DEPARTMENT OF PUBLIC SERVICE
* Regulates the state's electric, gas, steam, telephone, water utilities, and oversees the cable industry. Investigates complaints regarding utilities including the disconnection of services. Sets rates and tries to ensure that safe and adequate service is provided. Jurisdiction over the citing of major gas and electric transmission facilities. Responsible for the safety of natural gas and liquid petroleum pipelines.Recourse to help deal with gas or electric service cut offs or problems with cable, water or telephone service.
Categories
Data provided by
211 Life Line Finger Lakes
Physical Address
3 Empire State Plaza, Albany, NY 12223
Hours
Gas and electric shut off, emergencies Hotline: M-F 7:30AM-7:30PM. Non-emergency for all services; Complaint Line: M-F 8:30AM-4:00PM. General inquiries and help re: cable, gas, electric, water; Complaint Line: M-F 8:30AM-4:00PM.
Voice
Fax
(518) 474-0421
Application process
Call for information. When calling, have the utility bill, and letters, paper, and pencil ready. Caller will be told that before the Department can assist, attempts must have been made to resolve the problem directly with the utility.
Fee
No fee for services.
Eligibility
None.
Service area
New York
Agency info
NEW YORK STATE PUBLIC SERVICE COMMISSION - DEPARTMENT OF PUBLIC SERVICE
New York State Public Service Commission; Department of Public Service regulates the state's electric, gas, steam, telephone, cable and water utilities.