Provides emergency housing placement after hours for the Erie County Department of Social Services (ECDSS). Assesses callers with emergency housing needs to determine if their situation makes them eligible for emergency shelter provided by the County, and provides placement for clients determined to be eligible. Available during hours that the Department of Social Services is closed: Monday-Friday, 4pm-8am; 24 hours a day on holidays and weekends. Also provides transportation for individuals placed after hours for ECDSS by 211 WNY. Over the phone translation services used.