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Mobile Outreach Program - Crisis Services

100 River Rock Dr, Ste 300, Buffalo, NY 14207

Any resident of Erie County may request Mobile Outreach Services.
Monday 8:00 AM - 11:45 PM Tuesday 12:00 AM - 11:45 PM Wednesday 12:00 AM - 11:45 PM Thursday 12:00 AM - 11:45 PM Friday 12:00 AM - 11:45 PM Saturday 12:00 AM - 9:00 AM
(716) 831-7007

Voice - Addiction Hotline

(716) 834-2310

Voice - Administrator Line

(716) 834-3131

Voice - Hotline

Call 716-834-3131 and ask to speak to an Outreach Counselor.

Medicaid and 3rd party insurance as per ECMC/CPEP billing regulations; services won't be denied due to lack of insurance or inability to pay.

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Description

Mobile unit of Erie County Medical Center's Comprehensive Psychiatric Emergency Program (CPEP). Provides community mental health intervention to individuals in Erie County. The main goal of the program is to divert individuals from unnecessary presentations at local psychiatric emergency rooms and provide them linkage to the services they need in order to remain safely in the community. Indications of the need for intervention include: deterioration of mental health status or an increase in mental health symptoms, along with acute emotional distress, thoughts of suicide or wanting to hurt oneself, thoughts of harming others, physical aggression against others, or refusal of psychiatric or medical care because of impaired insight or judgement resulting from the individual's mental illness. Services include telephone assessment, emergency outreach visits to the home, 9.45 evaluation, lethality assessment, and consultation. While hospital diversion is the program's main goal, staff are able to enact an involuntary transport to a psychiatric emergency room when necessary. In addition, law enforcement can access this service to divert individuals with mental illness away from jail when mental health services may be more appropriate. Available continuously on weekdays, including overnights, from Monday, 8am - Saturday, 9am. Call the 24-hour hotline at 716-834-3131.

Data provided by

211 Western New York

Providing organization

Crisis Services