CONSUMER ASSISTANCE AND PROTECTION | NEW YORK STATE DEPARTMENT OF HEALTH

* Enforces federal and state health care standards, codes, rules and regulations to maintain acceptable patient care standards.* Investigates complaints concerning health care facilities, hospitals, nursing homes, home health agencies, clinics, and emergency medical services, physicians, nurses, or other health care providers, and health insurance providers.

Data provided by

211 Life Line Finger Lakes

Physical Address

1565 Jefferson Road, Rochester, NY 14623

Hours

M-F 8:30AM-4:45PM.

Voice

(866) 893-6772

Intake | Adult Care and Assisted Living Complaints

Voice

(800) 804-5447

Intake | Hospital Patient Care Complaints

Voice

(888) 201-4563

Intake | Nursing Home Complaints

Voice

(800) 682-6056

Intake | Laboratory Complaints

Voice

(800) 628-5972

Intake | Home Care and Hospice Complaints

Application process

Call for information. Visit website for full list of phone numbers.

Fee

No fee for services.

Eligibility

None.

Service area

Yates County, New York Ontario County, New York Chemung County, New York Wayne County, New York Seneca County, New York Monroe County, New York Schuyler County, New York Livingston County, New York Steuben County, New York

Agency info

NEW YORK STATE DEPARTMENT OF HEALTH

New York State Department of Health oversees sites and programs devoted to diagnoses, treatment and research for public health problems. Reviews quality of health related programs including nursing homes. Response to health threats. Facilitates professional medical discipline.