New York households with income levels at or below the Federal Poverty Level, including those who benefit from the following public assistance programs: - Home Energy Assistance Program (HEAP) - Lifeline Telephone Service Program - Supplemental Nutrition Assistance Program (SNAP) - Medicaid - Veterans Disability or Survivors Pension - Supplemental Security Income (SSI) - Federal Public Housing Assistance - Utility Guarantee / Direct Vendor programs - Temporary Assistance for Needy Families (TANF) - Safety Net Assistance This also includes these additional programs for New York Tribal Lands: - Bureau of Indian Affairs General Assistance - Head Start - Tribal TANF - Food Distribution Program on Indian Reservations All large electric and natural gas utilities provide the EAP discount to households that receive a Home Energy Assistance Program (HEAP) benefit, regardless of fuel or benefit type.

Relevant hours are those of the client's utility provider.