At H.E.T.P., we train all our participants to be work ready in the hospitality industry and office administrative work. They receive over 60 hours of instruction in skills and certifications in the hospitality industry and office administrative work. Participants get up to 120 hours of on-the-job training and coaching. Participants learn and receive training and certifications in various areas like Resume Workshops, Mock Interview Coaching, Food/Beverage Certification (case by case), Customer Service Training, Computer Proficiency Classes, Business Tours, Etiquette Courses, Conflict Management, Empathy/Emotional Intelligence, Transferable Skills to Other Careers. Perks to joining include: We pay for interview clothes and clothing related to the job you want to obtain-for example, Non-Slip Shoes, Slacks, Blazers, etc. & We will pay for haircuts to ensure participants look sharp for interviews. We will pay for Childcare! Childcare is often a huge barrier to employment, and we want to ensure our participants can make it to class daily. We will provide bus passes to ensure you can make it to class daily. Applications are accepted on a rolling basis and can be submitted via mail, email, fax, or in person to Charlene Santos, H.E.T.P. Program Coordinator. Our next Cohort will begin in 2023; please get in touch with Charlene for further information. Email: CSantos@cityofithaca.org Phone: (607)272-3622 Ext. 2227 Fax: (607)-272-0250